IT Supporter
ALK
ALK is a global specialty pharmaceutical company based in Denmark, dedicated to allergy treatment and innovation for over a century. Present in 46 markets with production sites in the USA, Spain, France, and Denmark, we reach 3.1 million patients annually and aim to help 5 million people living with allergies by 2030.
Our 2,800 employees support this mission, with Global IT enabling modern technologies and world-class support across the organization.
We are looking for an IT Supporter to provide reliable, friendly technical assistance to colleagues and help keep workplace technology running smoothly. You will respond to support requests, troubleshoot hardware and software issues, and contribute to the effective day-to-day operation of IT services.
What You’ll Do
- Resolve incidents and requests from colleagues by phone, email, ServiceNow and in person
- Set up and maintain laptops, mobile devices, printers, accounts and software
- Prepare equipment and access for onboarding and offboarding
- Document your work in ServiceNow and escalate complex or recurring issues to the right team
- Support IT asset management and routine maintenance
- Maintain GxP documentation for your area and support production-site IT when needed
- At least 3 years’ hands-on experience in IT support or service desk in a Microsoft environment
- Solid working knowledge of Windows, Microsoft 365 and [Entra ID / Intune]
- Experience working independently and prioritising your own queue
- Experience with an ITSM tool (ServiceNow is a plus)
- Fluent Danish and English
What We Offer
- A close local team of three colleagues, plus a European support network
- Reporting to the Senior Manager, IT Support Europe
- Varied work across office IT and a regulated pharmaceutical environment
- Opportunities to grow within Global IT
ALK provides a dynamic and accommodating work environment, complete with inspiring and challenging assignments. You are able to actively influence and challenge the status quo. Our flat structures attract independent individuals who like to feel the progress of the business and enjoy being close to the decision-making process. We consider our pioneering spirit, coupled with our trustworthiness, our winning formula.
Join us at ALK and be a part of an organization that values integrity, innovation, and making a difference in the lives of those we serve.
Allergy impacts and challenges the lives of millions of adults and children every day. At ALK, our purpose is to improve the lives of people living with allergies. Building on our strong heritage, we are guided by our strategy, Allergy+, that shows us a clear path towards this goal through focus, innovation, cultivation and optimisation.
Read more about our corporate strategy and our ambitions for growth
Fair and unbiased recruitment at ALK
At ALK, we believe that every candidate deserves to be evaluated fairly and respectfully. Our recruitment process is designed to give each applicant an equal opportunity, regardless of their background. Read more about fair and unbiased recruitment at ALK.
If you are applying from North America, please know that we are committed to fair, unbiased and non-discriminatory recruitment practices and to complying with all applicable federal, state and local employment laws. Employment decisions are made based on qualifications, skills and experience, without discrimination on the basis of legally protected characteristics. For more information, please visit the official websites of the relevant authorities: U.S. Equal Employment Opportunity Commission (EEOC) and Office of Federal Contract Compliance Programs (OFCCP).
Your recruitment journey at ALK
Curious to learn more about our recruitment process? Please visit this page.