Manager Global Business Intake
DSV - Global Transport and Logistics
Deltid / Fuldtid: Full Time
Lead a team that turns global customer integration into solutions that work in practice
Work location could be Horsens, Odense or Hedehusene
Make global integration work where it matters most
Join a global team, with true impact on how our customers connect & integrate with DSV.
Our Global connectivity team are seeking the right Manager to lead, guide & develop a team of specialists that sets customer connectivity on the agenda at customer meetings. Who align commercial expectations and take them through the complexities of connecting systems, people & operational reality, and merge with our IT offerings & possibilities, to give the ultimate customer experience.
This is an opportunity to combine people leadership with real business impact in a global environment. You will set direction for specialists, create clarity across stakeholders and help DSV simplify how complex integration needs are handled.
Lead people, priorities and delivery
Your main responsibility is the team, and their development. You will provide & set clear priorities, develop capabilities and create conditions for people to take & drive ownership through transparency & coaching. Some days will require said coaching and workload decisions; others will call for stakeholder alignment, escalation or a firm view on how a customer request should be approached.
You will remain close to the delivery, and assist or drive ownership of each task. Your role is to help the team make good decisions, remove barriers and ensure that commitments are realistic, visible and aligned with DSV’s broader direction. But be willing to make things happen, and at times take matters into your own hands.
Build solutions that can scale
Global customers often bring complex requirements. Together with commercial, operational and technical colleagues, you will help determine when a request can be met through a standard solution, when adaptation requires a special setup without introducing unnecessary complexity. Our end customers are our operational teams, who needs to succeed to give the holistic end to end customer experience that we cherish in DSV.
You will also contribute to the transition from legacy platforms to future corporate solutions. By bringing delivery experience into global governance and improvement discussions, you will help strengthen services and ways of working for not only the current customer project – but equally so the next.
What You Will Be Responsible For
- Leading, coaching and developing a globally oriented team of Business Integration Managers.
- Setting priorities and maintaining a transparent view of capacity, progress, risks and dependencies.
- Ensuring consistent governance and quality from initial request to implementation and handover.
- Aligning customer, commercial, operational and technical expectations around workable solutions.
- Partnering with regional and global stakeholders to coordinate decisions and contributions.
- Driving standardization, reuse and continuous improvement across integration services.
- Supporting complex engagements, legacy migrations and escalations that require management direction.
You may be an experienced manager looking for a broader global scope, or a senior specialist ready to take the next step into people leadership. What matters is that you can combine clarity and empathy with sound judgement, and that you are comfortable working across functions, cultures and levels of the organization.
If you can nod, or see yourself in one or more of the below points, this is the direction for you
- You understand or interest yourself in business implementation, customer integration, logistics operations, EDI/API or comparable cross-functional delivery.
- You can turn complexity into priorities, decisions and clear communication.
- You build trust across commercial, operational and technical communities.
- You see standardization being key to creating speed, quality and scalability, while recognizing that context & complexity matters.
- You are motivated by developing people and creating a team environment where accountability and support go together.
- You communicate confidently in English and are comfortable collaborating across locations and time zones.
You will join a global setting where integration has direct impact on customer experience and operational performance. This role offers the opportunity to shape both a team and a service area, while working with stakeholders across DSV to create solutions that are easier to implement, operate and scale.
Apply now
We review applications on an ongoing basis and encourage you to apply as soon as possible.
If you would like to learn more about the position, please contact: Nicolai Frej Liewendahl Senior Manager on mobile +45 22945067.
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
Visit dsv.com and follow us on LinkedIn, Instagram and Facebook
#StartHereGoAnywhere