Vice President, Customer Success RoW

Lead global customer success and drive commercial growth across some of the world’s most influential media organizations.

Do you thrive at the intersection of customer success, commercial leadership, and strategic relationship management? Are you motivated by developing existing enterprise customers through complex solution sales while acting as a hands-on leader for an international team?

On behalf of Stibo DX, we are seeking an experienced Vice President, Customer Success RoW to lead customer success activities across Rest of World markets and play a central role in the company’s continued transformation towards a SaaS and recurring revenue business model. RoW includes several strategically important markets for Stibo DX, including Denmark, the Netherlands, India, and other key markets across Europe and Asia-Pacific.

The Opportunity

As Vice President, Customer Success RoW, you will be responsible for driving customer retention, adoption, value realization, and commercial growth across Stibo DX’s global customer portfolio outside the DACH region and the Americas. This is a commercial leadership role focused on developing existing enterprise customers through complex, value-based solution sales. The role combines strategic account leadership, executive stakeholder management, commercial ownership, and people leadership of three people, and you will act as a hands-on player-coach for the team.

Based in Denmark, from either their headquarters in Aarhus or their Copenhagen office, you will report directly to the Senior Vice President, Customer Success Management.

You will lead the RoW Customer Success organization and be part of the global Customer Success leadership team alongside the regional leaders for DACH and the Americas.

You will work closely with Sales, Product Management, Professional Services, Support, Revenue Operations, Finance, and Executive Management to ensure customers maximize the value of their investment in the Cue Media Enterprise Platform while supporting Stibo DX’s ambitious growth objectives.

Key Responsibilities

As Vice President, Customer Success RoW, you will lead and further develop customer success across a strategically important international region that includes Denmark, the Netherlands, India, and other key markets across Europe and Asia-Pacific. You will support existing customers through complex business and technology transformations while driving commercial expansion across the portfolio. Your responsibilities will include:

• Owning Customer Success performance across the RoW region, including retention, Net Revenue Retention, adoption, customer health, and commercial growth within the existing customer portfolio.
• Leading and developing an international Customer Success team as a hands-on player-coach while creating a high-performance culture focused on measurable customer and commercial outcomes.
• Building trusted executive-level relationships with strategic customers and personally leading selected key customer engagements and complex commercial opportunities.
• Driving customer value realization and supporting customers in maximizing business impact from the Cue platform while identifying opportunities to expand Stibo DX’s solutions across their organizations.
• Identifying and managing customer risks and growth opportunities while balancing long-term customer success with commercial objectives and driving complex, value-based solution sales.
• Contributing actively to the global Customer Success leadership team and helping shape best practices, processes, and strategic priorities across regions.

The Ideal Candidate

You are an experienced and commercially minded customer-facing leader with a proven track record from Customer Success, Strategic Account Management, Enterprise Sales, Professional Services, Consulting, or a similar function within B2B software and SaaS environments.

You understand what it takes to build long-term strategic customer relationships and create sustainable growth within an existing customer portfolio. You are comfortable shaping and driving complex commercial opportunities, engaging new stakeholders within customer organizations, and leading value-based solution sales from initial opportunity through negotiation and agreement. At the same time, you are a capable people leader who enjoys acting as a hands-on player-coach, developing the team and creating momentum around complex customer opportunities.

You bring credibility in executive-level dialogues and are comfortable engaging with senior stakeholders across customer organizations as well as internally across functions and geographies.

You combine a strategic mindset with a hands-on and distinctly commercial approach and are known for your ability to build trust, create alignment, and execute consistently.

Experience from subscription-based software businesses, SaaS transformations, or enterprise technology environments will be highly advantageous. Exposure to structured commercial methodologies such as MEDDPICC is considered a strong plus. Fluency in English is required. Additional language capabilities are considered beneficial, but not essential.

Why Join Stibo DX?

This is an opportunity to take on a highly visible leadership role at a company investing significantly in future growth, innovation, and product development. You will have direct influence on customer outcomes, revenue retention, and expansion across some of the world’s leading media organizations, combining people leadership with hands-on involvement in complex commercial projects.

You will join a global technology company with deep industry expertise, a strong financial foundation, and a long-term ownership model that enables continued investment in customers, people, and products.

As part of the global Customer Success leadership team, you will help shape how Stibo DX engages with customers worldwide while contributing to the company’s continued transition towards a SaaS-first business model. The role offers extensive international exposure across a strategically important RoW portfolio, including Denmark, the Netherlands, India, and other markets across Europe and Asia-Pacific, as well as close collaboration with colleagues across Denmark, Germany, Norway, Spain, and the USA.

Help empower storytellers across the globe

Stibo DX is the global leader in digital transformation for media enterprises. Their platform and services help automate complex content production and enable omnichannel delivery for some of the world’s most ambitious and successful media organizations.

They are a global and dynamic team of over 200 employees based in Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, and Málaga, combining creativity and innovation with the stability of a long-standing organization.

Stibo DX is part of the Stibo Software Group, the second-largest Danish-owned software group. Their roots trace back to the Stibo Foundation, which has a 228-year history and a rich legacy that supports their continued growth.

Apply Now

The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your CV, please do not hesitate to contact Research Consultant, Cecilie Gandløse Jensen on [email protected]. As we process CVs continuously, we encourage you to submit your CV via the link below at your earliest convenience if you are interested. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.

Deadline for application: As soon as possible

Workplace: Aarhus or Copenhagen, Denmark

Travel: Approximately 20-30 travel days per year, primarily across Europe, and other international markets within the RoW region

Reference: 2618.234

Company: Stibo DX