Customer Support Consultant
Aptean
JMA is looking for a Support Consultant for industry-specific DMS solution
Do you have experience from the service industry, do you understand the workflows in a workshop or in a service organization - and do you also have a flair for IT?
We are looking for a dedicated and service-minded colleague for our office in Randers, who will advise and help our customers with our in-house developed DSM solution and Aptean Equipment DMS. The solutions are primarily used by dealers and service companies in agricultural and construction machinery.
You do not have to come from a traditional IT position. The most important thing is that you understand the business and the processes our customers work with, and that you have the desire and ability to translate that understanding into good digital solutions.
What will you be working with?
You get your own portfolio of support cases in Denmark and Sweden and help customers via phone and email. Some questions can be solved quickly. Others require you to go deeper, examine the customer's workflows, test different options and find the right solution.
It is therefore not enough to simply be able to answer how the system works. You must also be curious about why the customer works the way the customer does, and how we can help make the work processes better.
Your Tasks Will Include To
- receive, analyze and resolve support cases from our customers
- Advise customers on the best use of our solutions
- familiarize yourself with the customers' processes and business procedures
- help customers leverage IT and digitalization to create more efficient workflows.
Your background may be different. For example, you may have worked as a foreman, service coordinator or in a similar function where you have been responsible for making the daily service business work.
It will be a great advantage if you have experience from a company with many out-of-town technicians or mechanics and have been involved in planning and coordinating their work yourself.
We Also Imagine That You
- Have solid practical experience from the service industry
- have worked with IT as a tool to streamline and digitize workflows
- work in a structured way and ensure that your cases are closed
- preferably have experience from a role where your time or services have been invoiced to customers.
For us, good support is not just about being friendly. It is about understanding the customer's situation, taking responsibility for the matter and finding a solution that works in practice.
Therefore, We Emphasize That You
- are curious and ask questions until you understand the real cause of a problem
- works in a structured way with troubleshooting, testing and solution proposals
- are interested in IT and new technologies - including how AI can be used in daily task solving
- Fluent in Danish and English both orally and in writing. If you also know Swedish or Norwegian, it is a clear advantage.
At JMA, you will get a position where business understanding, customer contact and IT meet.
You will have the opportunity to build strong specialist knowledge of our industry and solutions and will work with customers and colleagues both nationally and internationally.
At the same time, you will be part of an environment where we help each other, share our knowledge and focus on finding solutions that create real value for customers.
Does this sound like something for you?
Then we would like to hear from you.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled,
purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical, industry-specific software solutions.
Aptean’ s purpose-built ERP and supply chain management solutions help address the
unique challenges facing process and discrete manufacturers, distributors and other
focused organizations. Aptean’ s compliance solutions are built for companies serving
specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000
highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through
embracing and understanding our differences that we are able to harness our individual
power to maximize the success of our customers, our employees and our company.” -
TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are
central. We are committed to applying this principle as we interact with our customers,
build our teams, cultivate our leaders and shape a company in which any employee can
succeed, regardless of race, color, sex, national origin, sexuality and gender identity,
religion, disability or age. Celebrating our diverse experiences, opinions and beliefs
allows us to embrace what makes us unique and to use this as an asset in bringing
innovative solutions to our customer base.