Senior Enterprise Account Manager

Reapit & Mindworking – Who are we?

Mindworking A/S, which is part of Reapit, provides software solutions for the real estate industry. We develop unique tools based on an in-depth insight into the industry and knowledge of the technology's possibilities. We are the market leader in Denmark and regard our customers' success and challenges as our own. Enabling you is our mantra - enabling our customers to optimize their business with our tools is our success criterion. We live centrally in Aarhus in an inspiring environment - and we are currently 55 dedicated employees who focus every day on relevant and user-friendly innovation.

Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.

What you’ll be doing

Reporting to the General Manager, Denmark, you will take ownership of the relationships with a defined portfolio of Mindworking’s largest and strategically most important customers. Your primary focus will be to ensure that our customers experience Mindworking as a trusted, proactive and long-term strategic partner – one that understands their business, anticipates their needs and consistently delivers value. By building strong relationships across the customer organisation and developing a deep

understanding of their strategy, priorities and challenges, you will protect and strengthen our existing partnerships. From that position, you will naturally identify opportunities to expand the relationship and create additional value for both the customer and Mindworking.

As a senior individual contributor, you will work independently within agreed commercial frameworks, using judgement to navigate complex, multi-stakeholder customer relationships and commercial discussions, resolve account challenges and influence cross-functional colleagues without formal authority.

You’ll be involved in:

• Customer retention and advocacy: Take ownership of the health and strength of your assigned customer relationships, ensuring customers experience Mindworking as a proactive, responsive and valuable strategic partner. Identify risks early and coordinate the right actions across Mindworking to address them.

• Account planning: Develop and maintain clear account plans covering key stakeholders, customer priorities, business challenges, risks and opportunities, ensuring we are proactive in how we manage and develop each strategic customer relationship.

• Strategic partnerships: Build and maintain strong relationships with senior decision-makers and key stakeholders, positioning Mindworking and Reapit as trusted advisers and long-term strategic partners.

• Growth and development: Understand each customer’s business, strategy and challenges, and identify opportunities where Mindworking’s products, services and expertise can create additional value. Lead relevant commercial opportunities from identification through to agreement and successful adoption.

• Retention and renewal: Lead renewal planning and commercial negotiations, proactively identifying and addressing risks and ensuring that customers continue to recognise the value of their partnership with Mindworking.

• Commercial management: Own the day-to-day commercial relationship, exercise judgement within agreed pricing and contracting parameters, andescalate material risks or exceptions appropriately to maximise customer lifetime value.

• Complex problem-solving: Navigate non-standard customer needs, competing priorities and multiple dependencies, coordinating practical solutions that balance customer outcomes with commercial and operational requirements.

• Cross-functional collaboration: Influence Product, Customer Success, Support, Marketing, Finance and Sales colleagues to align priorities and deliver a cohesive customer experience, without direct people-management responsibility.

• Market insight: Stay attuned to Danish real estate and Prop Tech trends, competitor activity and customer challenges, feeding relevant insight into account strategy, product feedback and Mindworking’s value proposition.

• Customer and commercial visibility: Maintain a clear overview of customer relationship health, upcoming renewals, commercial opportunities and key risks, ensuring relevant information, commitments and actions are visible and followed through.

• External representation: Represent Mindworking professionally in customer meetings, on client sites and, where appropriate, at industry events or conferences.

As a result, our enterprise customers will experience Mindworking as a trusted and valued strategic partner, with strong relationships, high retention and a clear understanding of the value we create for their business. These strong partnerships will provide the foundation for sustainable commercial growth and expansion.

Who we’re looking for

At Mindworking and Reapit, we prioritise hiring people who share our values and demonstrate the attitudes and behaviours needed for success. While some requirements are important, we would still like to hear from you if you do not meet every point.

• Proven experience in strategic account management, key account management, customer development or a similar commercial customer-facing role within technology, SaaS or another complex B2B environment. Experience working with large or strategically important customers is more important than a specific number of years in a particular role.

• A strong track record of developing and managing long-term relationships with large, complex or multi-stakeholder customers, with a focus on customer satisfaction, retention and commercial development.

• Practical and conceptual knowledge of commercial account management, applied independently to deliver results and contribute guidance or insight to colleagues.

• Commercial acumen and experience supporting or leading complex pricing, renewal and contract negotiations within defined approval frameworks.

• Demonstrated ability to solve complex, multi-dimensional customer problems involving competing priorities, stakeholders and dependencies.

• Strong collaboration skills and experience working across functions to deliver shared customer and business outcomes.

• A consultative and commercially minded approach, with the ability to understand customer needs and translate them into relevant solutions and business opportunities.

• Demonstrable conflict-resolution skills and the judgement to resolve issues independently or escalate when appropriate.

• Confidence presenting internally and externally, including at customer sites and relevant industry events.

• Fluent Danish and English, both written and spoken.

• Experience from property, PropTech, financial services, CRM or another industry with complex, long-term B2B customer relationships would be an advantage, but is not essential.

Overall, you will bring the expertise, autonomy and influence to manage enterprise relationships as a senior individual contributor, while remaining aligned to Mindworking’s commercial strategy, governance and leadership direction.

What your impact and success look like

As an Enterprise Account Manager, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Complete onboarding and training across Mindworking and relevant Reapit solutions, ideal customer profiles, CRM processes and account-management methodology.

• Review the assigned enterprise portfolio, understand current commercial performance and map key customer stakeholders, risks and opportunities.

• Draft initial account plans aligned with customer objectives and Mindworking’s commercial priorities.

Within 3 months:

• Build trusted relationships with key decision-makers and establish an effective engagement cadence across assigned accounts.

• Demonstrate a strong understanding of each customer’s priorities, relationship health, risks and opportunities, with clear actions in place to strengthen and develop the partnership.

• Present account strategies, customer insights, commercial opportunities, risks and required cross-functional actions to the General Manager, Denmark and relevant colleagues.

Within 6 months:

• Deliver measurable progress in customer engagement, relationship strength, retetion and relevant commercial development across the assigned portfolio.

• Secure priority renewals or expansion opportunities and improve customer engagement across the portfolio.

• Strengthen Mindworking and Reapit’s position as trusted, long-term strategic partners, supported by strong relationships, clear customer outcomes and a deep understanding of each customer’s future priorities.

What’s in it for you?

We are a growing company with an office in central Aarhus. We offer the opportunity to make a meaningful difference at Mindworking and Reapit, with genuine scope for personal development and collaboration with skilled colleagues.

You can expect a competitive salary and benefits including:

• 9% employer pension contribution, with a 4.5% employee contribution.

• Mandatory health insurance through Dansk Sundhedssikring.

• 25 days’ annual leave and a sixth week of holiday after 9 months of employment.

• Business permitting, closure over Christmas to give you time with friends and family.

• Formal and in-house learning and development, plus access to Go1’s online learning library.

• Lunch buffet on site each working day.

• Regular local and companywide social events.