Hypercare Consultant

emagine

emagine are currently looking for an experienced Hypercare Consultant for one of our clients in Jutland. You’ll be joining a complex transformation programme, ensuring operational readiness, rapid issue resolution, effective stakeholder coordination, and a successful transition to business-as-usual operations.

Task Description:

We are searching for a seasoned Hypercare Consultant with experience leading post-go-live stabilization for a complex transformation program, ensuring operational readiness, rapid issue resolution, effective stakeholder coordination, and a successful transition to business-as-usual operations.

Technical Competencies and Experiences:

Hypercare & Service Transition Leadership. Proven experience designing, implementing, and leading Hypercare and Early Life Support (ELS) phases for large-scale IT transformation programs.
Stakeholder Management & Governance. Strong ability to coordinate business stakeholders, IT Operations, Service Desk, application teams, vendors, and project leadership, establishing clear governance, escalation paths, decision forums, and reporting structures.
IT Service Management (ITIL) expertise. Deep understanding of Incident, Problem, Change, and Major Incident Management processes to stabilize and reduce operational risk.
Issue Resolution & Continuous Improvement. Prioritization and resolution of critical issues during Hypercare, perform trend analysis, KPIs.
Experience leading post-go-live stabilization from similar assignments to programs or large projects.
Strong operational knowledge and experience.

Tools and Technologies:

ServiceNow knowledge.
Azure DevOps.

Start: ASAP

Duration: 12 months

Workload: Full time

Location: Århus