Area Parts Supervisor - Denmark West

Tesla

What To Expect
This role can be performed at the following locations: Aarhus, Odense, or Aalborg.

Our Parts team plays a critical role in the service operations, offering fundamental support to both

Technicians, and customers. Together they constitute Tesla’s front line and are our brand

ambassadors, supporting our mission to build a world of amazing abundance.

Parts Supervisors are the front-line leaders of our parts operation. They act as brand ambassadors,

delivering exceptional experience to customers, managing day-to-day operations as well as

proactively developing team members to reach their full potential.

We hire leaders who want to run a service parts business and be a part of our critical mission to

accelerate the world’s transition to sustainable energy.

Our parts Supervisors consistently deliver excellent results across both people's leadership and

business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working

as well as having a passion for true leadership and our brand.

What You'll Do

Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings

Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required

Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully

Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant

Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels

Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed

Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management

Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues

What You'll Bring

Experience as a Lead Service or Parts Advisor, in a customer facing industry

Proven ability to lead by example and be innovative with processes and efficiencies

Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed. Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed

Analytical ability to understand and impact key performance indicators

Problem solving initiative to fix problems when they arise, but also understand why and how they happened

A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with

Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback

Possess the ability to build trust with your team, your Manager, customers and stakeholders.

Ability to adopt and adapt quickly to new technology and systems

Able to communicate, read, and write effectively in the English language, and other local languages if required

Must have and continue to maintain a valid driving license and safe driving record

Ability to travel >=80% within the supervisory/region accountable

, Tesla