Customer Success Manager
KIME
KIME helps brands grow by increasing their visibility across Large Language Models (LLMs). As consumer behavior shifts from traditional search toward AI-driven discovery, platforms like ChatGPT, Gemini, Claude, Perplexity, and other conversational interfaces are increasingly shaping how brands are discovered, evaluated, and recommended. KIME’s agentic AI platform helps companies understand and improve how they appear across these environments. Using a combination of AI agents, statistical models, and proprietary impact scoring, KIME identifies the actions most likely to improve how a brand is represented, recommended, and discovered within AI systems - and then executes those actions through KIME’s AI agents. The platform is built for marketers, founders, agencies, and growth teams who want to understand how AI platforms shape brand perception and who want the infrastructure to systematically improve visibility in the emerging AI-driven discovery layer of the internet. Join us as we define how brands grow in the AI era.
Role Overview
We're looking for a Customer Success Manager to build and scale the customer experience at KIME.
As our Customer Success Manager, you'll own the entire post-sales customer lifecycle, from onboarding and implementation to adoption, renewals, and expansion. Your mission is to ensure every customer realizes measurable value from KIME, building long-term partnerships that drive retention, customer satisfaction, and growth.
Working closely with Sales, Product, and Engineering, you'll help shape how we deliver Customer Success as we scale. You'll build strong relationships with enterprise customers, proactively identify opportunities to maximize value, and develop the processes and best practices that will define the Customer Success function at KIME.
Responsibilities
- Own the entire post-sales customer lifecycle, from onboarding through renewal and expansion.
- Lead onboarding sessions and ensure customers successfully implement KIME into their workflows.
- Build trusted relationships with marketing leaders, SEO teams, and digital decision-makers.
- Drive product adoption by helping customers understand and apply KIME's AI visibility insights.
- Conduct regular business reviews, success planning, and strategic check-ins with customers.
- Identify opportunities for upselling and account growth in collaboration with the commercial team.
- Monitor customer engagement, and product usage to proactively reduce churn.
- Gather customer feedback and translate it into actionable insights for Product and Commercial teams.
- Become a product expert and trusted advisor on AI search, GEO (Generative Engine Optimization), and digital brand visibility.
- Help build scalable Customer Success processes, playbooks, documentation, and best practices as KIME grows.
- Collaborate cross-functionally with RevOps, Sales, and Product to continuously improve the customer experience.
- 2–5 years of experience in Customer Success, Account Management, Consulting, or a similar client-facing B2B SaaS role.
- Experience managing enterprise or mid-market customer relationships.
- Strong communication and presentation skills with the ability to engage both technical and non-technical stakeholders.
- Commercial mindset with experience supporting renewals, expansion, or account growth.
- Highly structured, proactive, and comfortable managing multiple customer relationships simultaneously.
- Curious about AI and excited to work at the forefront of how people discover brands through generative search.
- Fluent in English (other languages is a plus).
- Experience working in AI, SaaS, MarTech, AdTech, or SEO.
- Knowledge of Generative Engine Optimization (GEO), SEO, digital marketing, or analytics.
- Experience working with product/usage data, and commercial-led key metrics such as NRR, LIR, and LIE.
- Experience working with AI tools such as Claude, ChatGPT, alike.
- Experience working with enterprise organizations as customers.
- Experience working in a fast-growing startup environment.
- The opportunity to define Customer Success at one of Europe's most ambitious AI startups.
- Direct collaboration with experienced founders and leadership with significant ownership and responsibility.
- Office located in central Copenhagen with an ambitious and collaborative team passionate about building the future of AI visibility and growth.
- Competitive salary with commission-based incentives.
- Flexible working hours and hybrid/remote options.
- Professional development budget for training, certifications, and conferences.
- Generous paid time off and company holidays.
- A collaborative, ambitious, and growth-focused team culture.