Talent Acquisition Functional Specialist

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw (Poland) or Copenhagen (Denmark)

Language: English

Main purpose of the position:

Supports country-level functional design with TA Director and system preparation activities for the SmartRecruiters implementation across multiple global rollouts. Reporting into the Talent Acquisition Director, this role works closely with the Transformation Lead, country teams, GTS, tech to help operationalize recruiting processes within the future-state system design. The TA Functional Expert plays an active, hands-on role in co -facilitating workshops with Transformation Lead, and guiding country discussions, supporting and populating "country" configuration workbooks to prepare to be put into configuration workbook; preparing test scenarios, and ensuring alignment with global standards. The role is expected to proactively drive progress, identify gaps, challenge unnecessary customization requests, and escalate deviations from agreed standard processes when needed, enabling multiple countries and workstreams to progress simultaneously while maintaining consistency across the global Talent Acquisition operating model.

What you’ll do:

• Facilitate country-level design workshops to gather business and functional requirements, supporting the development of scalable, standardized recruiting processes aligned with the global operating model.
• Partner with GTS to support functional configuration activities, including the preparation and maintenance of configuration workbooks, ensuring system configuration aligns with business requirements and approved design principles.
• Plan, coordinate, and support User Acceptance Testing (UAT), including the development of functional test scripts, test scenarios, end-to-end workflow validation, defect tracking, and collaboration with technical teams to resolve issues.
• Validate recruiting workflows and process designs to ensure alignment with global standards, identifying, documenting, and escalating process gaps, risks, and deviations as appropriate.
• Coordinate stakeholders across global, regional, and local teams throughout the implementation lifecycle, driving follow-up actions, facilitating decision-making, and ensuring timely resolution of functional issues.
• Support global process standardization efforts by promoting consistent adoption of agreed operating models while balancing approved local business and regulatory requirements.
• Develop and maintain process maps, workflow documentation, configuration artifacts, decision logs, system communications, user guidance, and response templates to support implementation, governance, and knowledge transfer.
• Support operational readiness activities, including documentation management, workflow testing, transition planning, and business readiness to enable successful deployment and adoption.

Who you’ll work with:

• Core Project Team, including TA Director, Transformation Lead, Project Manager, GTS leader/team, as well as country project managers, P&C Directors, TA teams and data privacy team.

Key qualifications:

• 5+ years of experience in Talent Acquisition, TA Operations and/or Talent Acquisition transformation.
• Experience creating TA process efficiencies.
• Experience supporting ATS implementations (ideally SmartRecruiters/Paradox/comparable platforms) or a business transformation is a plus
• Experience translating recruiting processes into system configurations, testing, and operational readiness activities ideal
• Experience working across global or multi-country environments with standardized processes.

Personal skills you excel:

• Ability to identify process gaps, inconsistencies, risks, and opportunities for improvement.
• Knowledge of global process standardization principles and governance models.
• Strong facilitation, stakeholder management, and communication skills.
• Analytical problem-solving with the ability to translate business needs into functional solutions.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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