Global Lead, Collaboration Engineering

Business Technology & Digital Solutions is a rapidly growing organization driving digital transformation at FUJIFILM Biotechnologies. As part of the End User Services / Global Digital Workplace within Infrastructure & Operations (I&O), this role plays a critical part in ensuring stable, efficient, secure, and compliant Collaboration services globally.

We are seeking a highly experienced and strategic Global Lead, Collaboration Engineering to define, lead, and evolve the organization’s global collaboration platforms, standards, and services across FLBG.

This role is accountable for setting the global Collaboration strategy, governing platform standards, and ensuring scalable, secure, and compliant collaboration services across all regions. The position leads global engineering teams, defines operating models, and drives alignment with business priorities, regulatory requirements (including GxP), ITIL frameworks, and corporate standards.

The successful candidate will drive enterprise-wide collaboration transformation across Microsoft 365, Teams, SharePoint, OneDrive, Mobility, telephony, AV/meeting rooms, and digital productivity platforms while ensuring an optimal end-user experience.

This is a leadership role requiring a visionary and execution-focused individual capable of scaling global collaboration services, enabling digital productivity, and ensuring operational excellence.

Principal Accountabilities (Leadership-Focused)

1. Collaboration Strategy & Global Governance (25%)

• Define and own the global Collaboration strategy across FLBG

• Establish global standards for:

  • Microsoft 365 ecosystem (Teams, SharePoint, OneDrive)

  • AV / meeting room platforms and telephony

  • External collaboration & file sharing governance

• Build and govern operating models aligned with ITIL, GxP, and corporate policies

• Define KPIs, SLAs, and service maturity models

• Ensure audit readiness and regulatory compliance

2. Global Leadership & Organizational Development (20%)

• Lead and develop a global Collaboration organization (engineering, SMEs, vendors)

• Define capability roadmap and organizational structure

• Build a high-performance, service-oriented culture

• Act as senior escalation point for collaboration-related services

• Drive cross-functional alignment (BT&DS, Service Desk, IAM, Security, Infrastructure)

3. Platform Ownership & Architecture (20%)

• Own global architecture for:

  • Microsoft 365 services

  • Teams (collaboration + telephony)

  • SharePoint Online & OneDrive

  • AV, meeting rooms, conferencing technologies

• Govern platform configuration, lifecycle, and adoption

• Define standards for:

  • Workspace governance (Teams lifecycle, permissions, external sharing)

  • Telephony (call queues, voice policies, dial plans)

  • AV room design and global standards

• Drive automation, self-service, and user enablement

4. Service Experience, Adoption & Performance (15%)

• Ensure high availability and performance of collaboration services

• Define user experience metrics (adoption, CSAT, call quality, usage)

• Drive global adoption and user enablement programs

• Partner with Service Desk to improve supportability and reduce ticket volumes

• Lead proactive problem management and continuous improvement

5. Security, Compliance & Risk Management (10%)

• Ensure compliance with security policies and regulatory requirements (GxP)

• Govern:

  • External sharing policies

  • Data protection and retention

  • Identity integration with Azure Entra

• Collaborate with Cybersecurity on conditional access and controls

• Ensure audit readiness for collaboration services

6. Vendor, Financial & Continuous Improvement (10%)

• Own vendor strategy (Microsoft, AV vendors, telephony providers)

• Manage budgets and cost optimization initiatives

• Drive continuous improvement through analytics and automation

• Provide executive-level reporting and dashboards

Education Requirements

• Bachelor’s degree in Computer Science, Business Administration, Engineering, or related field

• Master’s degree preferred (especially for global leadership roles)

Experience Requirements

• 15+ years of experience in IT, Digital Workplace, or Collaboration services

• 5+ years in global leadership roles (direct or matrix leadership)

• Proven experience owning global platforms/services (M365, Collaboration, AV, Telephony)

• Experience in highly regulated environments (GxP)

• Strong understanding of service ownership, governance, and operating models

Important positioning (aligned with your intent):

• Not required to be hands-on, but must have deep conceptual understanding of:

  • Microsoft 365 ecosystem

  • Teams & telephony

  • SharePoint, OneDrive, file services

  • AV/meeting room technologies

  • Mobility & integration with endpoints

Knowledge & Skills (Leadership-Focused)

Strategic & Leadership Skills

• Define and execute global digital workplace / collaboration strategies

• Strong stakeholder management (engineers executives)

• Organizational design and team scaling

• Financial governance and vendor management

• Data-driven decision making

Collaboration Platform Expertise (Conceptual & Governance Level)

• Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)

• Teams telephony and collaboration governance

• AV / meeting room ecosystems and standards

• Identity integration (Azure Entra)

• Automation and API-driven platforms (high-level understanding)

Service Management & Operations

• Strong ITIL knowledge (Incident, Problem, Change, Service Design)

• Experience defining SLAs, KPIs, and service models

• Global service delivery and support integration

Compliance & Regulatory

• Experience working in GxP/GAMP environments

• Understanding of validation, audits, and risk management

Personal Capabilities

• Strong leadership presence and communication skills

• Ability to operate in complex, global environments

• Outcome-driven and structured mindset

• Strong collaboration and influencing skills

• Service-oriented leadership with user experience focus

This role can be based out of any FUJIFILM location.

To all agencies : Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.