Knowledge Management Specialist
UNOPS
Drive how UNOPS captures, shares, and applies knowledge - turning insights from delivery, partnerships, and foresight into scalable solutions, stronger service offerings, and continuous innovation across the organization.
About The Group
The Partnerships and Futures Group (PFG) is responsible for strengthening and expanding UNOPS partnerships and building knowledge, innovation and foresight capabilities through non-programmatic missions, underpinning UNOPS ability to scale up and speed up delivery for impact - for the people we serve.
PFG works across the range of UNOPS partner segments - including UN agencies, international financial institutions and multilateral/regional development banks, donors, partner country governments, vertical funds and multilateral initiatives, south-south cooperation, and the philanthropic and private sectors - to deepen engagement, expand implementation capacity and accelerate progress toward the SDGs.
PFG collaborates closely with HQ groups and geographic offices on partner segment strategies, partner leadership, and opportunity development, ensuring that partner engagement is coherent, intelligence-driven and aligned with UNOPS strategic priorities to strengthen UNOPS positioning and visibility.
PFG leads the development of knowledge, innovation and foresight through eight thematic missions relating to the sustainable development goals, enabling UNOPS to anticipate partner needs and emerging trends and respond proactively to strengthen mission readiness. It brings mission-led intent to partnerships and opportunity development, and drives the horizontal integration of missions into policy framing, service offering refinement and service delivery. It provides expertise and business partnering support to teams across UNOPS, and technical advice to partners.
PFG has personnel based in UNOPS headquarters in Copenhagen and in locations close to key partners: Beijing, Brussels, Manila, Riyadh, Tokyo, and Washington.
Role Purpose
The Knowledge Management Specialist supports the operation of the knowledge, learning and innovation infrastructure that enables UNOPS personnel to capture, share and apply organizational knowledge and learning. The role supports the codification and refinement of service offerings, the knowledge and learning approaches that enable missions, and the integration of mission inputs, knowledge from delivery and foresight to drive innovation. The role works closely with mission leads, the strategic partnerships team, headquarters groups, geographic offices and transformation initiatives, and supports the building of knowledge, learning and innovation skills across UNOPS through training and communities of practice.
Functions / Key Results Expected
Knowledge and Learning
Operate and continuously improve the frameworks, systems, processes and tools that enable knowledge and learning to be captured, codified, disseminated and accessed across UNOPS.
Apply knowledge governance arrangements covering ownership, access, retention and sensitivity classification of knowledge products across UNOPS.
Support the codification of service offerings to enable refinement, standardization and replication that enable UNOPS to scale up and speed up delivery for the people UNOPS serves.
Work closely with mission leads and in support of the operating mechanisms and secretariat for missions to strengthen and maintain mission-related knowledge and learning infrastructure.
Collaborate with the strategic partnerships team in the development of partner-facing materials, including qualification briefs and value proposition resources.
Support UNOPS transformation initiatives in the deployment and use of systems, processes and tools for knowledge and learning.
Contribute to monitoring the effectiveness of knowledge and learning frameworks, systems and processes to support continuous improvement.
Innovation Support
Support the operation of innovation processes for ideation, testing and progression to service offering, ensuring they are anchored in knowledge and learning.
Contribute to innovation by helping bring together what UNOPS has learned from delivery, foresight signals on emerging partner needs, and UNOPS positioning across mission thematic areas.
Skills and Capability Building
Deliver training and business partnering support to build knowledge, learning and innovation skills and know-how across UNOPS.
Provide guidance and orientation to UNOPS personnel on knowledge and learning systems and resources.
Support communities of practice to enable personnel and UNOPS to gain value from knowledge, learning and innovation.
Teamwork
Contribute to a culture of trust, collaboration and accountability by working effectively with colleagues and delivering on commitments.
Foster positive working relationships and support a diverse and inclusive environment where all individuals are treated with dignity and respect.
Demonstrate respect for others and uphold UNOPS standards of conduct, including zero tolerance for discrimination, harassment, sexual harassment, abuse of authority, and sexual exploitation and abuse.
Act in accordance with UNOPS policies, values, and protection mechanisms, and promptly raise concerns through appropriate channels when issues arise.
Required
Education Requirements
- Bachelor’s degree (or equivalent) in any discipline with 7 years of relevant experience OR
- Master’s degree (or equivalent) in any discipline with 5 years of relevant experience is required
- Formal training or certification in knowledge management, project/programme management (e.g. PMP, PRINCE2), data or information systems, or relevant digital or knowledge-sharing platforms.
Experience Requirements
- Progressive experience in knowledge management and/or communications, including coordination of multi-stakeholder initiatives.
- Proven experience designing and implementing KM tools/products and managing knowledge-sharing processes.
- Experience supporting the codification of practice and the capture and sharing of lessons learned across complex organizations.
- Experience delivering training and supporting communities of practice.
- Experience of working in multicultural environments.
- Experience in development or humanitarian contexts.
- Experience of working in UN system organizations.