Desktop Support Engineer L2 DE
Excis Compliance
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
Start your journey with Excis and grow with us!
What You’ll Do
- Troubleshoot & Resolve End-User Issues – Provide first/second-level support for hardware, software, and network connectivity issues across Windows 7-10, Mac OS, and MS Office 365. Use diagnostic tools to perform Break/Fix repairs on desktops, laptops, and printers, ensuring all actions are documented in the ticketing system.
- Manage Escalations & Vendor Coordination – Escalate complex AV and antivirus issues to Third Party Vendors while maintaining proactive communication with end-users. Engage supervisors to ensure SLA compliance and operational consistency across all shifts within the IT Support Center.
- Mentor Junior Staff & Support Project Work – Guide Band 1 technicians in troubleshooting techniques and assist Band 3 Engineers by preparing detailed ticket diagnostics. Participate in project-based assignments and perform preventative maintenance tasks as needed.
What You Need:
- Active Certifications & Degree – A Bachelor's Degree in Computer Science or related field, plus CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
- Administrative Access to Core Systems – Permissions for Microsoft Active Directory, GPOs, Windows PC/laptop management, and enterprise diagnostic tools to troubleshoot network connectivity and workstation hardware.
- MDM & Encryption Platforms – Access to Mobile Device Management (MDM) consoles for iOS/Android and enterprise encryption solutions to enforce security compliance.
- Vendor Support Channels – Established communication pathways and administrative interfaces with Third Party Vendors for rapid resolution of complex AV, printer, and antivirus issues.
- Off-Hours Schedule & Shift Plan – A defined on-call rotation or flexible shift schedule to cover weekends and after-hours project work, with clear handover protocols to maintain 24/7 support continuity.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Denmark and be at the forefront of IT support excellence!