Service Advisors - Køge

Role Description

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing
their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission
to accelerate the world’s transition to sustainable energy.
As a Service Advisor, you will support customers from the moment they walk through our door or
schedule a service visit to returning their vehicle, managing communication across physical and digital
platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an
equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a
passion for the brand and the ability to create exceptional customer experiences.

Responsibilities

Confidently communicate with customers as a Tesla ambassador through digital channels, and faceto-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, Tesla App, and answer any questions using customer friendly
language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and
organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating
additional sales
Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth
operations of the workshop
Maintain a good understanding of Tesla’s products and service operations to perform basic, visual
diagnostics and accurately record repair orders into systems
Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced
efficiently and seamlessly
Perform additional responsibilities as assigned to meet business needs

Requirements

Relevant experience in a customer facing role delivering excellent service, preferably from a
technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining
attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships
with both internal stakeholders and customers
Ability to excel in a team-based environment and achieve common goals
Excellent problem-solving skills, and strong ability to take initiative and be proactive
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Good knowledge of MS Office
Able to communicate, read, and write effectively in the English language, and local language 
based on local market requirement.
Must have and continue to maintain a valid driving license and safe driving record