Customer Care Manager

Electrolux Professional Group

At Electrolux Professional Group we hire to meet needs beyond tomorrow

UNLOCK YOUR POTENTIAL

At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow.

https://www.electroluxprofessionalgroup.com/en/join-us/

CUSTOMER CARE MANAGER

Electrolux Professional is looking for a Customer Care Manager with commercial responsibility for the development and sales of service and after-sales products within Professional Laundry and Food Service.

This role is based in Vallensbæk Strand and plays a key part in driving and expanding our service business.

Service is a core pillar of our business, representing an important part of our total sales in Denmark. The mission is to further strengthen our Laundry service business while building and growing service within Food Service.

WHAT YOU’LL BE DOING

As Customer Care Manager, you will take on both a commercial leadership role and a hands-on operational responsibility across Customer Care. You will travel approximately 5 days per month, primarily within Denmark and nearby regions.

Key responsibilities:

As Customer Care Manager, you will ensure that Electrolux Professional is perceived as a reliable and high-performing service partner while driving both operational excellence and business growth:

Lead the Danish Customer Care business, including full budget responsibility for service, spare parts, accessories, and consumables
Drive business growth, profitability, and customer satisfaction across Laundry and Food Service
Develop and expand the Customer Care offering, with a focus on strengthening Laundry and building the Food Service service business
Be responsible for the Essentia After Sales Program and continuous business development initiatives
Manage service contracts, especially within Laundry, and build strong relationships with key customers
Lead and develop a team of 11 in-house technicians, ensuring the right structure, capabilities, and daily operational prerequisites
Manage and develop a network of approximately 20 external service partners, ensuring performance and alignment
Ensure high-quality execution and customer satisfaction across all service deliveries
Oversee and optimize key systems, including EPA service platform and Salesforce
Handle technical communication with factories and the international service organization
Approve settlements for both partners and in-house technicians
Manage warranty cases, claims, and complaint handling
Analyze business performance and report on results and KPIs
Drive digital and service innovation, including IoT collaboration locally and globally

WHAT’S NEEDED FOR YOU TO THRIVE
You are customer-oriented, have strong communication skills and a driven leader who can balance operational execution with strategic development.

Qualifications:

We are looking for a leader with both technical understanding and commercial acumen, ideally with experience from a service-driven business. You have a proven ability to manage field technicians as well as external partners.

You bring a solid commercial mindset and can prioritize effectively in a dynamic environment with multiple stakeholders. At the same time, you are confident working with systems and processes, and you see opportunities to improve and optimize ways of working. Experience with tools such as Salesforce or similar CRM systems will be an advantage.

As a person, you have the capacity to handle a broad scope of responsibilities while maintaining structure and focus. You communicate clearly and confidently, adapting your style to different audiences across the organization. You are a trusted leader who takes ownership, makes informed decisions, and creates clarity and direction for your team.

You are structured and execution-focused, with a persistent approach that allows you to build and maintain strong, long-term customer relationships.
Experience from the food industry or with technical service solutions is considered an advantage. Fluency in both Danish and English, written and spoken, is required.

Note: due to summer holidays the feedback on your application can take longer than normal.

OUR CULTURE IN 4 WORDS

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.

We’re building it every day — and we’d love your help.

WHAT’S IN IT FOR YOU
An exciting leadership role with many challenges in a modern and development-oriented company, where an informal tone and mutual respect are a natural part of daily work life.

We offer a competitive salary with bonus, company car or car allowance, pension scheme, and more.

You will be part of our management team.