Room Controller - Copenhagen
IKONO
Reporting into: Store Manager
No. of reports: None
Location: Copenhagen, DK
MISSION
As an IKONIC Staff member, you are the host and heartbeat of our immersive gallery. Whether you’re welcoming individual visitors or corporate groups, you help create a seamless, high-quality journey from arrival to departure. With an intuitive sense of hospitality and a passion for storytelling, you anticipate guest needs and deliver exceptional service. Working closely with your Store Manager, you ensure every element of the experience feels thoughtful, engaging, and memorable.
OUTCOMES
- Warmly host all visitors—both individual guests and corporate groups—with professionalism and enthusiasm.
- Guide guests through the immersive exhibition, offering key details that enhance their experience.
- Assist with ticket purchases and reservations made online or through partners.
- Operate the cash register with accuracy and efficiency.
- Help keep the Venue clean, in good repair, and fully operational.
- Keep the venue store tidy, stocked, and inviting.
- Support all aspects of the visitor journey, adapting to different group needs.
- Respond to visitors’ questions and concerns in person, by email, or by phone.
- Help prepare and reset rooms for different sessions or private events.
- Always maintain exhibition areas in excellent condition.
- Contribute to a calm, organized flow of visitors throughout the experience.
- Invite guests to share feedback after their visit is complete.
- Engage in promotional activities to generate brand awareness.
- Invite guests to share feedback and reviews after their visit, supporting continuous improvement and brand awareness.
- Maintain basic upkeep of facilities, including minor maintenance tasks when required, ensuring cleanliness of work areas and that all equipment is kept in proper working order.
- Support with sales and brand outreach tasks during down time.
- Clear and engaging communication, both verbal and written.
- Resilient and flexible in handling daily challenges.
- Collaborative team player, with a proactive and positive attitude.
- Natural host who makes people feel welcomed and looked after.
- Detail-oriented and organized,
- Comfortable with basic physical tasks (e.g., bending, lifting small items)..
- A responsible attitude is friendly and polite.
- Passionate, energetic, and committed to creating memorable experiences.
- Able to adapt to flexible schedules, including evenings and weekends.
- Prior experience in customer service, hospitality, or cultural venues.
- Proficient in cash handling and point-of-sale systems.
- Fluency in English and local language (minimum B2 level)
- Experience interacting with diverse audiences, including private clients and corporate groups, is a strong plus.