Performance & Customer partnership Manager

Emerson

In This Role, Your Responsibilities Will Be:

Build and strengthen long-term customer partnerships through proactive engagement and consistent follow-up
Ensure customers achieve expected performance outcomes across projects and operational lifecycle
Analyze performance data and customer feedback to identify improvement opportunities and drive actionable insights
Collaborate with sales, service, product, and support teams to deliver consistent, high-quality customer experiences
Act as a trusted advisor to customers, supporting both operational success and future opportunities
Contribute to the development and continuous improvement of service processes, tools, and standards
Support commercial teams by identifying expansion opportunities and contributing customer insights
Facilitate knowledge-sharing and capability building across internal teams

Who You Are:
You build strong relationships and work collaboratively across teams to achieve shared goals. You use data and insights to solve problems and improve performance. You communicate effectively with a wide range of stakeholders and adapt your approach to meet different needs. You take initiative, stay focused on outcomes, and remain resilient while managing changing priorities.

For This Role, You Will Need:

Experience in a customer-facing role such as customer success, service delivery, account management, or similar
Ability to interpret data and translate insights into practical improvements
Strong communication skills with the ability to engage both technical and non-technical stakeholders
Experience working in cross-functional and, ideally, global environments

Preferred Qualifications That Set You Apart:

Experience in industrial, technical, or B2B environments
Familiarity with digital or connected service solutions
Experience influencing performance metrics and customer outcomes
Exposure to leadership, coaching, or mentoring responsibilities

Our Culture and Commitment To You:
At Emerson, we value diverse perspectives and believe that inclusive teams drive innovation and better outcomes. We are committed to creating a workplace where everyone feels respected, supported, and empowered to contribute We provide opportunities for professional growth, encourage collaboration across regions and functions, and support a flexible approach to work. You will be part of a global environment where your ideas and contributions can make a meaningful impact on customers and the business

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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