Operations Coordinator

Job Description:

We’re looking for an Operations Coordinator to join our CXM Operations team. In this role, you’ll coordinate day-to-day workforce planning, maintain the integrity of our planning systems, and keep the communication between Operations and Delivery running smoothly. You’ll also explore opportunities to use generative AI to improve how we work.

This role sits at the heart of a fast-moving organisation, where keeping things organised, following through on details, and thinking ahead all make a real difference. You’ll work closely with the Operations Team Lead and collaborate across departments to make sure our people are well-planned and well-supported.

Key Responsibilities

1. Planning & Staffing Coordination

• Coordinate recurring communication between Operations and Delivery to ensure alignment on upcoming staffing needs

• Attend and support client service and planning meetings, capturing actions and following up on outcomes

• Prepare and distribute regular availability updates, giving the wider team visibility on open capacity

• Manage the onboarding process for new team members, making sure nothing falls through the cracks

2. Data Quality & Systems

• Run regular data quality checks to ensure booking and allocation data is accurate and up to date

• Handle employee lifecycle updates across planning systems — joiners, leavers, role changes, and related administration

• Maintain team structures and resource profiles in our internal platforms, ensuring alignment with the wider organisation

3. AI & Process Improvement (Emerging Focus)

• Explore how generative AI tools can reduce manual workload in day-to-day operations

• Test and introduce relevant AI-enhanced workflows to the team

• Contribute to building operational playbooks and SOPs that scale as the team grows

What We’re Looking For

• Organised and detail-oriented, with a knack for keeping multiple workstreams on track

• Degree within either businesss or IT familiarity with IT environments.

• Comfortable working with data in spreadsheets and planning platforms

• A clear communicator who can coordinate across teams and follow up without being prompted

• Curious about how things work and motivated to improve processes where you see friction

• Interest in or experience with AI tools (e.g. ChatGPT, Copilot, AI-enhanced workflows)

• Comfortable with both Danish and English in a professional setting — Danish is required

• A team-oriented mindset — you enjoy working with others and contributing to shared goals

Why Work With Us?

At Merkle, operations is not just about administration — it’s about enabling clarity, good decisions, and the conditions for people to do their best work.

Growth

Opportunity to develop your skills across workforce planning, systems management, and AI tools.

Culture

A team culture that values curiosity, initiative, and looking out for each other.

Impact

Your work will directly improve how our CXM business plans, staffs, and delivers.

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we’ve put people at the heart of digital business transformation. As the only integrated experience consultancy with deep roots in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

With more than 16,000 employees globally, Merkle operates across 30+ countries in the Americas, EMEA, and APAC regions. In Denmark, we have over 300 talented colleagues working from offices in Copenhagen and Aarhus.

For more information, visit www.merkle.com.

Inclusion and Diversity

At Merkle we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Contact

We look forward to receiving your application. For any questions, please contact the TA in charge of this role: Thomas Holley, Senior Talent Acquisition Partner, EMEA, NE by email at: [email protected]

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