Commercial CE Architect

Are you passionate about shaping Customer Engagement solutions that create real business value? Are you ready to act as a trusted advisor, driving customer dialogue and winning new business on the Microsoft stack? Then we would love to hear from you. Apply today and become a key player in Columbus’ journey to transform businesses through innovation and deep domain expertise.

Location: Ballerup, Aarhus, Aalborg & Middelfart

Welcome to Columbus! We strive to be the preferred digital advisor; we win customers with unique industry expertise, and we aim to guide and navigate businesses into a successful digital transformation and future.

As a CE Architect, you will join a team of professionals in Denmark and be part of our Global Community.

In this role, you will act as a trusted advisor within Customer Engagement, combining deep technical expertise with a strong commercial mindset. You thrive in customer-facing situations, bringing clarity and confidence to complex CE challenges, and creating peace of mind for customers through your structured and solution-oriented approach.

Core Responsibilities
As a CE Architect at Columbus, you will shape Customer Engagement solutions for clients by analysing requirements and designing solutions based on best practices. This includes:

• Lead the CE area during pre-sales and project implementations, with a strong focus on customer dialogue, opportunity shaping, and solution positioning

• Design CE architecture across Sales, Customer Service, Field Service and Customer Insights in alignment with customer needs, and communicate these effectively to both local and remote delivery teams

• Take on roles such as domain owner or SME, ensuring strong ownership of CE offerings and best practices within the Columbus portfolio

• Identify and develop new business opportunities through proactive client engagement, scoping workshops, and proposals

• Select and implement the right tools, configuration, and design patterns to deliver scalable and commercially sound solutions

• Leverage approaches like POCs and MVPs to bring innovative solutions to life in early customer engagements

• Stay ahead of developments within the Microsoft CE stack, including Dynamics 365 (Sales, Customer Service, Field Service, Customer Insights), Power Platform, Copilot, and AI capabilities

• Work flexibly across Denmark, both onsite with customers and remotely

To Succeed in the Role

You bring a strong combination of technical depth, business understanding, and a commercial mindset. You are outgoing, proactive, and confident in customer interactions, with the ability to build trust and translate complex solutions into clear business outcomes.

You also bring:

• A structured approach, with solid understanding of Customer Engagement processes, customer journeys, and data models

• The ability to operate at both strategic and advisory level, rather than purely in technical deep dives

• A commercial instinct: you recognise opportunities, contribute to revenue growth, and understand how to position solutions in a competitive market

• Practical experience handling projects within your domain, including navigating complex deliveries

• Strong collaboration skills and the ability to connect people across teams, domains, and geographies

Your background and experience
The successful candidate brings a minimum of 5+ years of experience in a similar role within IT consultancy. Furthermore:

• Proven experience in CE solution architecture across one or more of: Dynamics 365 Sales, Customer Service, Field Service, Customer Insights

• Strong knowledge of Power Platform (Power Apps, Power Automate, Dataverse) and integration patterns with Azure and third-party systems

• Familiarity with AI and Copilot capabilities in the Dynamics 365 CE space

• Background from the Customer Engagement or consultancy industry, preferably with insight into competitors and market dynamics

• Experience working in customer-facing and pre-sales roles

• Microsoft certification is an advantage: Dynamics 365 + Power Platform Solution Architect Expert or equivalent

• Excellent communication and stakeholder management skills

• Fluency in Danish and English

• Willingness to travel approx. 20-30 days annually

Become a part of Columbus

You can easily apply by connecting your LinkedIn or by uploading a CV via the link. Interviews will be held in August.

If you have any questions related to the role, please reach out to Hiring Manager and Team Lead, Emil Dusi at [email protected] or +45 29690537.

About Columbus

People always come first at Columbus. We’re a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we are a workplace where careers are nurtured, and development is supported through clear, structured career paths.

Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you will find the freedom to explore ideas, challenge convention, and shape your own path.

With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact - for our people, our customers, and the journey ahead.

www.columbusglobal.com

Work at Columbus
Curious about life at Columbus? Check out our Instagram or LinkedIn feed to see our team in action, get insights into our culture, and discover what makes Columbus a great place to work!

Let’s thrive, grow, and shape the future together!

Connect with us today!

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