Customer Success Lead, Digital Solutions

Nine United

STUDIO 9 is looking for a commercially minded Customer Success Lead to grow KEYSTONE, our SaaS platform for product and supply chain data.

KEYSTONE helps brands across the fashion, furniture and lifestyle industries gain greater control and transparency across their supply chains. The platform enables companies to collect, structure, verify and reuse product and supplier data in one place, making it easier to meet requirements such as Digital Product Passports, EUDR, LCA and supply chain traceability. Through integrations with ERP and PIM systems, KEYSTONE supports efficient and scalable data management processes.

As Customer Success Lead, you will own the customer journey from first conversation to long-term success. You will drive new customer acquisition, lead onboarding and implementation, and build strong relationships that support adoption, retention and growth.

ABOUT THE ROLE

Working closely with our Sales Director and Software & Implementation team, you will play a key role in growing KEYSTONE and shaping how the platform is positioned, sold and delivered to customers. From acquiring new customers to ensuring successful onboarding and long-term adoption, you will help build the foundation for sustainable growth.

KEY RESPONSIBILITIES

Drive commercial growth and new customer acquisition for KEYSTONE
Identify and engage potential customers across relevant industries
Lead sales processes from first contact to signed agreement
Build and maintain a structured sales pipeline and CRM process
Ensure a seamless transition from sales to implementation
Act as a trusted advisor and main point of contact for customers
Conduct regular customer reviews and support long-term account growth
Gather customer insights and bring them into product and business development

WHO YOU ARE

You enjoy combining commercial growth with customer success. You are structured, proactive in opening doors and confident in building relationships, understanding customer needs and turning them into valuable solutions. You bring:

2+ years of experience in customer success, account management, business development or a similar customer-facing role
Experience with SaaS, software or digital solutions
Commercial mindset and stakeholder management skills
Strong problem-solving and analytical skills, with the ability to understand complex customer requirements and propose innovative solutions
Fluency in Danish and English

Experience working with fashion, furniture or lifestyle brands is a plus, as is knowledge of product data, supply chain transparency, compliance and sustainability-related solutions.

WHAT WE OFFER

You will join KEYSTONE early in its growth journey and play a central role in shaping how the platform is sold, implemented and scaled. You will have high ownership, close collaboration with decision-makers, and the opportunity to make a visible impact.

We offer a flexible working environment with our headquarters located by the harbour in Horsens. While we value in-person collaboration, we are open to candidates based elsewhere in Denmark and support flexible working arrangements.

READY TO MAKE AN IMPACT

Please send your application and CV as soon as possible. We review applications on an ongoing basis. For questions about the role, you are welcome to contact Rasmus Ravnholt, Sales Director: [email protected]

We look forward to hearing from you.

ABOUT STUDIO 9

STUDIO 9 was established in 2014 as part of the Nine United family and specialises in branded product development for the fashion, jewellery and lifestyle industries. We help brands build impactful product and retail experiences – from garment accessories to complete retail environments – guiding every step from concept to store through one connected supply chain. From our Danish headquarters, we work across design, sustainability, compliance, sales and coordination, supported by dedicated sales offices in Germany and the Netherlands, as well as a global sourcing network spanning Asia and Europe.