Product Manager - Automation - #397327

About Dixa

Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 150+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.

As a Product Manager, you will be joining our product team and working with internal stakeholders and customers to deliver the best experience for our users. You will lead a cross-functional team of engineers to create essential and delightful features through a process of continual discovery and delivery.

What You’ll Be Doing

• Understand and analyze customer needs via product data, user interviews, in-product experimentation, and industry research
• You will be the product owner of our automation domain and be the go-to person
• Help prioritize product improvement, bugs, and new features
• Communicate your vision for the product (with support from the Product & Engineering Leadership team) and identify Objectives and Key Results that support product success
• Communicating your product domain to a broader audience, both internally and externally
• Work closely with product design and engineers to create intuitive and beautiful user experiences
• Define user stories, scope feature requirements, justify product decisions, balance competing priorities, and shepherd features from discovery to launch
• Collaborate with stakeholders across the organization to ensure alignment and pave the way for your team to deliver against your product roadmap
• You, together with the team, will be responsible for the entire lifecycle of features in your domain
  
  

Who You Are

• You’ve done this before and have experience as a Product Manager, preferably in an agile SaaS company (ideally B2B)
• You have a track record of success defining and launching products that make a difference
• You are a team player with a positive and energetic personality and the willingness to roll up your sleeves to get the job done
• You thrive in a dynamic, fast-paced environment where you feel your work is challenging and makes a difference
• You are a skilled communicator and comfortable presenting to all levels of the organization, including both internal and external stakeholders — fluency in English (written and verbal) required
  
  

Please note there's no relocation assistance offered.

Please note

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa, the 30-second version

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 150+ exceptional Dixaterians working with us in 4 offices (and remotely)!

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend .

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!