Network Service Delivery Manager - #394142

Global Network Service Delivery Manager

Do you have very good IT Services Delivery competencies with a high focus on business satisfaction? Perfect! We need you to take on the opportunity of delivering great stable and progressive services across the Carlsberg Group.

Names like Carlsberg, Baltika, Kronenbourg, 1664 and Super Bock are never far from people’s lips. We’ve been brewing for over 170 years and we’re immensely proud of our beers. As we become even more innovative in our brewing, we’re doing the same with technology and need you to enable us to achieve our digital vision by providing flexible IT Cloud and Network capabilities.

What You’ll Be Doing

You will be a strong driver in ensuring “Excellence” in the IT Network services. Your priorities are that you will have to deliver this through others, and you will have to balance between a certain technical insight and keeping an overview across a range of different services and solutions.

You will act as the main link between the business and the 3rd party provider, ensuring that the needed requirements are defined, incidents investigated, risks are handled, and the main elements of the outsourcing contract / SLAs are delivered.

Specifically, your key responsibilities are to:

• Ensure that Network services are delivered to the highest possible standard with a clear focus on business satisfaction,
• Prioritise, coordinate and support incidents, and problems, and review changes to avoid production disturbances or lowering of service levels,
• Recommend service improvements and propose ways of optimizing the infrastructure both from a process and cost point of view,
• Ensure Lifecycle, Capacity and Availability management processes are in place and driven by vendors, including continuous service improvements,
• Manage 3rd party vendor operational governance, including operational vendor management and reporting on Delivery & Obligations.
  
  

What We’re Looking For

We’d like to develop you further as technology changes, but you’ll need to lean on the experience you bring from working in the IT Service Delivery and operational vendor management area.

We expect you to have a minimum of 5-7 years of working experience in IT Service Delivery Management, ideally focusing on infrastructure technologies. You have sufficient technical insight to be able to challenge your surroundings in their requirements and solutions. To understand issues from both sides of the table, you have experience in outsourced IT environments and service provider management, where contract management and SLAs are natural parts of your job. Most likely, you have previously had or now have a role as an SDM in the IT area.

We are looking for a person who is solution-oriented, with a focus on creating win-win with our partners and colleagues. You communicate, inform and seek to optimise processes and solutions via collaboration and delegation, without missing the overview or focus. When needed, you show personal power and can positively influence your surroundings. Even when pressured, you are proficient, structured, and can prioritise your tasks.

You are fluent in English and demonstrate good cross-cultural empathy and understanding of different motivational drivers

We’re a global and complex organization, so advanced communication skills and good attention to detail are essential whilst you deliver reliable services to enable our business.

What You Can Expect

In Carlsberg, we are brewing for a better today and tomorrow and what we can offer you is an equal opportunity to grow across our company. We believe that each employee drives their own seat in designing their career path and we fully support them endeavouring to create as many development opportunities as possible through internal promotions, Short / Long Time Assignments (STA/LTA), and horizontal moves within different markets.

All of this is taking place in a culturally diverse environment, where we celebrate our successes together and where no matter where you are from, who you are, or what experiences you bring to the table, all we say is: WELCOME YOU!

We encourage you to visit and learn more about our DE&I Strategy: Sustainability » Our ESG programme » Diversity, Equity and Inclusion « Carlsberg Group

If you join our team, some of the benefits you’ll enjoy are:

• Being part of a company with an enormous heritage and a strong connection with Denmark’s Capital City
• Good career opportunities to progress your career in a global landscape
• Making a tangible difference in the way we deliver IT services across the Group
• Being in a role with purpose and high business impact!
• Getting to work with a great multinational set of passionate peers who enjoy what they do.
• Flexible, hybrid work model
• Annual bonus based on company and individual performance
• Unlimited soft and coffee drinks in the office
• Monthly beer and soft drink allowance
• Well-equipped and comfortable office in the heart of Carlsberg City District in Valby, Copenhagen
• Opportunities to have fun together during regular Friday bars with alcohol and alcohol-free drinks.
  
  

At Carlsberg, we pride ourselves on being Purpose-led and Performance-focused in everything we do. Our diverse perspectives, unique abilities, and experiences don’t just shape our Performance, they make us who we are across the Group.

With so many iconic brands, we know our differences are what make us stand out. And while we are different, we are unified by our shared Purpose: Carlsberg should be a force for good, dedicated to brewing for a better today and tomorrow.

Carlsberg Integrated Information Technology (IIT)

IIT is the global provider of business services to all functions, regions and markets in the Carlsberg Group. This includes business process design, system solutions, and system operations. IIT employs approx. 400 people. A tight collaboration with the local markets is established in all three regions: Western Europe, Central & Eastern Europe and Asia. Carlsberg Integrated Information Technology is situated in Valby – Copenhagen DK.

Interested?

If you believe it’s exactly you, we are looking for please apply as soon as possible through the link. Due to the General Data Protection Regulation (GDPR), we only receive applications via our applicant system.

The deadline for applying is the 31st of May 2024. We read applications continuously, and vacancies may be filled sooner than the deadline, so we encourage you to apply as early as possible.

We look forward to receiving your application!

Carlsberg Group: Brewing for a better today and tomorrow

For us success has always been in the diverse mix of our people, our beers and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth. Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion or any other characteristics protected by law.