Customer Success Manager - #392687

Are you passionate about driving customer success on a Nordic scale?

We're seeking a dynamic and results-driven Customer Success Manager in our Copenhagen office in Ballerup! In this role, you'll be instrumental in ensuring the success and satisfaction of our diverse range of Nordic clients.

We are committed to driving sustainability and making a positive impact on the planet. Join us in our mission to create innovative energy and automation solutions that empower businesses and communities to thrive while reducing environmental impact.

If you have passion for building strong client relationships, driving customer engagement, and delivering exceptional service, we want to hear from you! You'll be joining us in shaping the future of customer success and creating an impact!

Your Key Responsibilities Will Include

• Interact with customers in numerous industries, with a key focus on the renewable energy sector as well as Power & Grid to ensure delivery on the customer promise and value of service.
• Nurture and develop client relationship to help clients extract the maximum value from Schneider Electric's contracted services, with a key focus on our digital service portfolio.
• Identifies & match clients needs with our products & services to drive successful expansion/renewal.
• Secure customer experience & satisfaction for our contract service offers.
• Act as the Single Point of Contact towards our customers, requiring great communication skills and ability to delegate tasks to internal functions.
  
  
  

Role

What will help you in succeeding in the role:

• Previous professional experience working experience in customer success, account management, project management, product management or business development
• Excellent communication skills in Danish language and English (other Nordic languages is considered as a plus.)
• Suitable educational background such as degree in Engineering or Business Administration or in a commercial field
• Experience from IT-industry or equivalent with a high concentration of service agreements is an advantage
  
  
  

You have excellent communication skills, eagerness to engage with customers, understand their needs, and ensure their satisfaction. You have a customer-centric approach, you are solution oriented and collaborate effectively across teams while demonstrating adaptability in a dynamic environment. As a person you take responsibility for what you do by being structured and drive your work, have a commercial mind-set and enjoy working with people!

What do we offer you?

At Schneider Electric, We Are Committed To Fostering a Vibrant And Inclusive Work Culture Where Every Employee Is Empowered To Thrive. As Part Of Our Team, You Can Expect

• Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.
• Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.
• Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.
• Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.
• Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.
  
  
  

Did we get you inspired?

Please submit your application soonest. We will fulfill the position as soon as the suitable candidate has been found.

Contact persons

If you have questions regarding this position, please call Operational Marketing Leader Jens Strinsjo +46 730748818 and if you want to tell us more about yourself and why you think this is the right role for you, then feel free to call Eerika Jantunen at +358 40 631 8197.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

34.2bn global revenue

+12% organic growth

135 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.