Customer Service Representative (Italian, English and Spanish) - #388835

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!

As our new Customer Service Representative, you will be part of a multicultural team who works closely with Sales representatives, from quotation creation until order booking/invoicing and follow up in SAP.

Your key responsibilities will be:

• Processing formal quotes in the public tender process and orders, where accuracy and responsiveness are critical.
• Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of post-sales functions.
• Serving as a liaison between customers and appropriate internal organizations such as sales, logistic, installation planning, collections to resolve customer inquiries.
• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
• Identifying and communicating process improvement opportunities to management.
• Performing routine administrative customer service duties using prescribed procedures
  
  

Qualifications

• Excellent written and verbal communication in English and Native Italian.
• Time management, multitasking, and effective prioritization in a fast-paced environment.
• Demonstrated customer service focus
• Strong computer and systems skills, including accurate data entry.
• Ability to work cohesively with diverse teams and communicate.
• Strong problem-solving skills.
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• MS Office experience with emphasis on Excel. SAP/CRM experience preferred.
  
  

Other than great training opportunity, Agilent offers:

• A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust!
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Permanent contract in a fast-growing global company
• Company pension scheme
• Private health care
  
  

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service

Job Description

Are you a recent PhD-graduate or postdoctoral researcher, wanting to apply all the knowledge and skills acquired in academia to a role in industry, building your career in our pioneering and solutions-driven environment?

By joining our Talent Pool for PhD-graduates in Denmark, our recruiters will have access to your application in case a position matching your profile opens in the future. A PhD-degree and scientific background is particularly interesting for roles in the following functional areas:

• Research & Development
• Quality & Regulatory
• Manufacturing
• Sales and Marketing
  
  

Important: Please note that signing up for this talent pool does not replace an application for a currently existing/ open role – therefore, please make sure to have checked our career site for current opportunities in Denmark, Europe, and globally: www.agilent.com/go/careers.

Qualifications

Note that this talent pool is particularly addressing PhD-graduate talent, currently studying, or having graduated recently, as well as postdoctoral researchers looking for their next career step in industry. Experienced professionals: please check our career site for current openings.

Remember that in case you would identify a specific role of your interest on our Job Portal, please apply specifically for that role.

No specific requirements can be indicated for this PhD-Graduate Talent pool, but note that:

• Your PhD-degree should ideally be in a Sciences-, Engineering-, or Technology--related field.
• In general, you should have a genuine interest in Research and Technology, particularly in Biotechnology and Life Sciences, be able to adapt well in a dynamic working environment and have an eager to learn attitude.
• You should have excellent Danish language skills (spoken and written), as well as very good English language skills.
• Additional requirements will apply to the specific position/ opportunity.
  
  

If interested, please, submit your Curriculum Vitae online. If your profile would match a position in the future, our recruiters will reach out to you for the next steps.

For any questions, please contact our Talent Acquisition Partner for Denmark, Natalie Gesler (she/her) at [email protected].

About Agilent:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work Remote

Yes

Travel Required

Occasional

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

R&D