Student Product Specialist

We are looking for a technically skilled student to join our team and help our customers get the most out of our product.

In this customer facing role, you'll be on the front lines, ensuring our users have a seamless experience with our product. You'll use your technical skills to troubleshoot issues and your communication skills to provide our customers an enjoyable user experience. This is a fantastic opportunity to gain hands-on experience in a fast-paced tech environment. We are looking for a student who will be able to join us for 15-20 hours per week.

What You'll Do:

• Be a Customer Champion: Respond to customer inquiries and provide exceptional support via email and chat, ensuring their questions are answered accurately and efficiently
• Data expert: Help customers understand their data and troubleshoot problems in the data
• Keep Our Knowledge Fresh: Help maintain and update our product documentation, making sure our users always have access to the latest information
• Tech Detective: Troubleshoot customer solutions, diving into technical details to identify and resolve issues
• Internal Knowledge Hub: Act as a go-to resource for internal teams, sharing your product expertise and assisting with technical inquiries
• AI Mechanic: Help fine-tune our AI chatbot feature to help customers get the answers they need
  
  

Requirements

• Currently enrolled in a relevant university program
• Proficiency in HTML and JavaScript.
• Prior experience or a strong interest in customer support
• Excellent written and verbal communication skills in English
• Strong ability to write clear and concise content for technical documentation and customer responses
• A proactive problem-solver with a keen eye for detail
• Ability to work independently and as part of a team
• Enjoys teaching and sharing knowledge
  
  

Bonus if you have:

• Experience with ticketing systems or CRM software
• Knowledge of databases and SQL querying
• A passion for technology and learning new tools
• Knowledge in frontend development
  
  

Benefits

• Free lunch, coffee, fruit and drinks
• Flexible hours
• Team events
• A top-class team consisting of passionate, quality-driven, and experienced colleagues
• Great office location in Central Copenhagen
  
  

About Dreamdata.io

Dreamdata is a B2B Activation & Attribution Platform that provides the most complete B2B customer journey map anywhere, empowering marketers to build and activate precise audiences, leverage AI signals, and measure what truly drives revenue.

Best of all, it's easy to implement and built to scale as your KPIs, team, and business grow - keeping your team and leadership aligned around a single clear view of what's working.

Though headquartered in the heart of Copenhagen, Denmark, Dreamdata is founded with global ambitions and is backed by leading European venture funds. You will be joining a diverse team of tech-savvy, internationals who have strong track records and a passion for improving rapidly.

Above all, we care. We care about customers. We care about data, honesty, a job well done, having a good time and most sincerely we care about treating people well.

Apply

We're looking to hire fast, so don't sit around and wait. Check us out. Be brutally honest. Are we the right option for you? If so, tell us why.