Senior Manager, Business Improvement

Job Description

Are you passionate about continuous improvement and eager to help shape a data-driven improvement culture at the LEGO Group?

We’re looking for a Senior Business Improvement Manager to join our Data, Analytics & Business Improvement team, driving operational excellence as we build and lead a portfolio of consumer-facing websites, apps, and other owned digital experiences.

As part of our Digital Consumer Engagement (DCE) function, this role plays a vital role in our mission to create immersive digital experiences that deepen our connection with consumers and fuel even more LEGO love among fans around the world!

We're pleased to share that we offer a hybrid working week arrangement called Best of Both, requiring 3 days in our Billund office and 2 days from home. No relocation assistance is offered for this position.


Core Responsibilities

• Support the development, maintenance, and ongoing evolution of our cross-functional DCE operating model, driving key operational processes to boost the efficiency and effectiveness of our delivery teams.
• Identify and act on opportunities to enhance operational workflows, enabling improved performance and value delivery across LEGO’s owned and earned digital experiences.
• Conduct targeted analyses of customer journeys and consumer feedback to uncover ways we can better serve our shoppers and fans.
• Act as a subject matter expert in interpreting business and legal requirements, translating them into scalable business processes and systems, and owning the implementation of resulting improvements.
• Provide strategic consulting to the DCE Leadership Team on organisational capabilities, processes, and ways of working.
• Shape complex cross-functional initiatives into cohesive programmes of work that are easy to navigate and deliver maximum impact.
• Strengthen collaboration between Business Improvement and Analytics, enhancing our operating model
• Partner closely with DCE leaders—especially those based on LEGO Campus in Billund—adopting both proactive (push) and responsive (pull) approaches to support cross-functional improvement.
  
  
  
  

Do you have what it takes?

• Solid experience within a continuous Improvement role within a white collar / office setting and process methodologies at scale (e.g. Agile, Scrum, Lean).
• Proven track record to assess and quantify continuous improvement initiatives using data-driven insights.
• Experience communicating directly with senior partners, navigating conflicts, and balancing critical thinking with operational detail.
• A proactive, independent approach with a keen eye for spotting opportunities and driving them through to delivery.
• Strong analytical capabilities to run hypothesis-led research and test assumptions through analysis of diverse data sources.
• Demonstrated project management skills, capable of coordinating complex initiatives across multiple teams—even without direct authority—while building collaborative relationships.
• A fast learner with a structured approach and a natural curiosity to explore the “so what” behind data trends.
• Excellent written and verbal communication skills, including the ability to build cases and present ideas clearly to varied audiences.
  
  
  
  

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.