Inside Account Manager

The Inside Sales Account Manager is responsible for managing the entire sales process for a designated customer base, from Demand Generation, up to Quoting & Invoicing. This role involves daily interaction with both internal and external stakeholders, ensuring a seamless and efficient sales experience. Collaborating closely with field Partner Success Managers and specialist sales teams and Sales Operations (Order Entry). The Inside Sales Account Manager aims to achieve revenue and margin targets while enhancing customer experience and satisfaction.

Sales Operations:
Order Management: Steer the Order Management process with Sales Operations.
Stakeholder Communication: Act as the primary communication liaison for stakeholders, maintaining direct contact with partners and Cisco account managers via email, telephone, or in person.

Inquiry Handling:
Efficiently route and manage both external and internal requests or questions to the appropriate departments.

Record Maintenance:
Accurately document customer interactions, transactions, inquiries, comments, and complaints in the sales systems.

Sales Support:
Account Management: Manage and nurture assigned customer accounts, working collaboratively with field Partner Success Managers and specialist sales teams to maximize business opportunities.

Quotation Management:
Generate and provide customer quotations for standard and pre-designed solutions, following up as necessary to close sales.

Customer Consultation:
Advise customers on Comstor products and services, identifying and pursuing upselling and cross-selling opportunities.

Collaboration:
Coordinate with internal departments such as Purchasing, Sales, Product Management, Training, Marketing, and Specialists to effectively support customer needs.

Business Development:
Lead Generation: Identify and establish new customer accounts by re-engaging dormant accounts and pursuing new leads.

Relationship Building:
Develop and maintain strong relationships with multiple stakeholders within customer organizations to explore and identify business opportunities.

Digital Engagement: Leverage digital tools to facilitate work and drive adoption of digital external tools by customer accounts, maximizing engagement and efficiency.

TOOLS & TECHNOLOGY
Microsoft Dynamics CRM (MD) / Sales Central
Power BI Reporting
Cisco Partner Success Platforms - DMP, Tableau, PXP
1View Quoting Tool
Comstor Bot
Cisco CCW & CCW-R
Partner Central
Webex for collaboration and business reviews

Required Knowledge & Skills:
Sales Experience: Demonstrable knowledge and experience in internal sales and/or sales support, with a customer and service-oriented approach.
Communication Skills: Excellent listening, communication, and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
Technical Proficiency: Experience working with various automation systems such as Microsoft Office, ERP (SAP), and CRM.
Detail Orientation: Strong attention to detail, accuracy, and the ability to prioritize tasks effectively.
Multilingual Abilities: Fluency in Danish and English.

Desired Attributes:
Initiative: Proactive approach with the ability to think strategically about team collaboration and process improvements.
Flexibility: Ability to multitask, manage stress, and adapt to a flexible working environment.
Values Alignment: Embraces Westcon-Comstor values of excellence, innovation, partnership, integrity, and empowerment.
Interest in IT: Keen interest in IT and technology solutions.

QUALIFICATIONS
Education: At least Higher Education in a commercial direction.
Experience: Some experience in sales or retail, with a focus on B2B environments.
Language Skills: Excellent command of the Danish & English language, both spoken and written.

OPERATING ENVIRONMENT
Collaboration: Works closely with field Partner Succes Managers, specialist sales teams, and order entry teams.
Customer Interaction: Regular direct contact with partners and Cisco account managers through various communication channels.
Digital Tools: Utilizes digital tools to facilitate work and enhance customer engagement.
Travel: Primarily office-based with potential for occasional travel as required.

MEASURES OF SUCCESS
Revenue and Margin Targets:
Achievement of assigned quarterly revenue and margin targets.
Customer Satisfaction:
High levels of customer satisfaction and positive feedback.
Process Efficiency:
Timely and accurate processing of orders and inquiries.
Business Growth:
Successful development of new customer accounts and growth within existing accounts.
Usage of Sales Tools:
Using the Comstor Provided Sales tools is a key measurement.
Sales:
Good understanding of the sales cycle
Customer Service:
Principles and processes for providing excellent customer service.

Values
Demonstrate and embraces Westcon-Comstor values of Integrity, Innovation, Excellence, Partnership and Inclusion.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees with this job title. This job description is not intended to be construed as an exhaustive list of all responsibilities, duties, tasks and/or skills required of employees with this title. An employee may be required to perform other related duties not listed on this job description provided that such duties are characteristic of such classification. In addition, job descriptions may be altered to accommodate the needs of the company and new responsibilities may be added to this current job description.

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.