Customer Success Specialist, Events

CONSENSUS - A leading technology company in engagement solutions.

The company

Consensus is a Copenhagen-based company that develops and delivers innovative and engaging software solutions to clients, using cutting-edge technology on our platform.

Since 2005, we’ve been on a mission to create smarter, more engaging meeting and training experiences through technology. In 2019, we launched Connect—our own innovative platform that brings together tools for Communication, Training, and Meetings in one seamless solution.

We’ve evolved from an event tech provider into a trusted global partner for companies looking to boost day-to-day engagement, onboarding, sales enablement, and strategy execution. Our unique setup—part consultancy, part software company—means we support customers whether they use Connect independently or with our expert help.

We're growing fast and working with some of the world’s leading companies. All internal and external communication is in English to ensure clarity across our global team.

Join us in shaping the future of employee engagement.

About the team

We are a fun and friendly workplace, where everyone is valued and respected. We have a diverse and talented team of approx. 60 people, who work together to achieve our goals. We believe in collaboration, communication, and continuous learning. We also know how to have fun and celebrate our successes.

About the role

Looking to kickstart your career in a fast-growing tech company?

At Consensus, you’ll work with global clients, exciting projects, and a team that’s passionate about creating next-level engagement experiences.

As a Customer Success Specialist, you’ll help our customers get the most out of our Connect platform—from onboarding and basic training to support and event execution. You’ll play a key role in making sure they succeed in achieving their goals.

You’ll work closely with a Customer Success Manager and gain hands-on experience in tech, client support, and both virtual and face-to-face events—all while growing your skills and career.

What You’ll Do

As a Customer Success Specialist, you'll play a key role in helping our customers succeed with our Connect platform. From onboarding and training to event support and ongoing engagement, you’ll ensure they get real value from day one.

• Support new customers during setup and onboarding
• Deliver basic training and resources to help them get started
• Provide first-line support, resolving inquiries quickly and effectively
• Assist in planning and executing of both face-to-face and virtual events (including travel around the world)
• Join regular check-ins to understand customer goals and ensure satisfaction
• Collaborate with internal teams to solve problems, provide constant product feedback, and improve the customer journey

This is a great opportunity to build your career in tech, gain hands-on experience with global clients, and grow in a supportive, fast-moving environment.

What you bring:

• Have some experience in Customer Success or client-facing roles (bonus if it’s in tech or event management)
• Excellent communication skills and the ability to work independently
• Ability to stay organised and manage your time while working on multiple ongoing projects
• You are detail-oriented with a keen eye for spotting areas that can be improved
• Strong understanding of Microsoft Office and Apple tools
• You are service-minded with excellent customer service and social skills
• Are curious, eager to learn, and up for a challenge
• Nice to have: Understanding of network and internet technologies.
• Have a relevant degree—or equivalent hands-on experience
• Are open to travel (approx. 50–100 days a year) and excited to support events on-site

Our office is located at Middelfartgade 17, 2. th, 2100 København Ø, right in the heart of the cozy Østerbro district in Copenhagen with great transport connections.

If this sounds like you, we’d love to hear from you please press “Apply” and submit your application.

Why Join Consensus?

A dynamic, growing software company with international clients

A diverse and talented team of 60+ professionals

A fun, friendly, and supportive workplace where your ideas matter

Opportunities to grow and expand your career in project management

Travel the world while working on exciting global projects!

Ready to take your career to the next level? Join us!

Equal Opportunity at Consensus

At Consensus, we believe diversity drives innovation. We are committed to providing equal employment opportunities to all employees and applicants—regardless of race, color, religion, national origin, sex, age, disability, or any other legally protected characteristic.

We foster an inclusive, supportive, and empowering workplace where everyone has the opportunity to thrive. Your talent, ideas, and potential are what matter most.