Head of Service – Denmark 

Are you ready to lead our field service departments across Denmark, working alongside some of the industry's finest professionals? Do you have the expertise to guide and develop teams and managers in a dynamic, competitive market? At Johnson Controls Køleteknik, we offer you the opportunity to drive impactful change and shape the future of our operations.

Reporting to the General Manager for Johnson Controls UKI Nordics, this position involves developing and managing Denmark’s leading service organization within the cooling and heat pump industry. Your responsibilities will include leading our 10 field operations sub-branches, alongside our sales organization, to deliver exceptional service to customers across Denmark while driving revenue growth and profitability.

The role requires managing all sub-branches with a combined annual revenue budget of $40m in service revenues, increasing focus on customer-centricity, and consistently achieving results. The teams are based in Roskilde, Vejen, and Hornslet, and regular visits will be required. You will manage ten client service managers, one service sales leader, and one service back-office operations leader. Our team values a sense of fun and humor, knowing that a positive and enjoyable work environment fosters great teamwork and results. Good collaboration, trust, and employee well-being are among our top priorities, alongside maintaining a high-performing business environment.

What You Will Do

• Lead and motivate twelve skilled and professional operational managers, one sales leader, and one back-office operations leader to ensure effective customer service delivery.
• Increase year-on-year service revenue growth, profitably.
• Organize field teams to operate in the most efficient and productive manner.
• Engage regularly and effectively with matrix functions, such as Finance and Procurement.
• Build, maintain, and develop strong customer relationships.
• Launch new products, variants, and sales campaigns to expand market segment share.
• Contribute to the development and maintenance of the service portfolio.
• Execute the enterprise-wide strategy to partner with our System Solutions organization in Denmark, sustaining our market-leading position.
• Develop strategic and tactical plans to achieve financial goals and objectives.
  
  

Personal

What we look for:

• Inspires and drives teams toward success.
• Resilient, adaptable, and highly professional.
• Sets clear goals for the department to stay ahead of competitors.
• Operates effectively at both strategic and operational levels, engaging with blue-collar and white-collar employees.
• Thrives in a complex, fast-paced environment with a structured approach to administration.
• Communicates effectively across organizational levels, preferably with international experience.
  
  

Professional

• Relevant technical background, supplemented with commercial education.
• Strong knowledge of heat pumps and traditional and contemporary industrial cooling processes.
• Proven leadership experience in a similar service organization.
• Fluency in Danish and English as business languages.
  
  

You can live anywhere in Denmark. It’s advantageous if you reside close to one of our offices (Hornslet, Roskilde, Vejen, Aarhus). Be prepared to travel regularly to all offices in Denmark to visit your employees.

What We Offer

• Attractive salary package, optional benefits program, and health insurance.
• 11% paid pension.
• Employment in a growth company with a history spanning more than 130 years.
• Be part of the green energy-efficient cooling and heat pump industry.
• Well-established employee associations.
• Flexible working hours.
• Access to education and various career paths, including 5,000 e-learning programs.
• Strong maternity/paternity benefits, including support for the child's first sick day and a global network for parents with young children.
• High-security standards (We work with high-performance teams).
  
  

If you’ve read this far, we’re glad to see you’re interested! If you could see yourself in this role, we look forward to hearing from you.

We are interviewing on an ongoing basis and therefore encourage you to send us your CV as soon as possible. If you wish to include a cover letter, please attach it to your CV as a single PDF.

Please note that due to the summer holiday period, there may be longer waiting times in the recruitment process. We apologize for any inconvenience this may cause and appreciate your patience.

About Johnson Controls

Johnson Controls is a global organization spanning 2,000 locations with more than 100,000 employees worldwide. We are dedicated to creating a world that is safe, comfortable, and sustainable through innovative, intelligent, and integrated building solutions, technologies, and infrastructure.