Salesforce Success Manager

At GN, we are on an exciting and transformative journey with a greater focus on the Salesforce platform and standardized processes. We are on the lookout for someone who values Salesforce and change management, and enjoys facilitating and training others on new functionalities and processes. Join our team as a Salesforce Success Manager and be a part of GN Hearing's exciting journey to make life sound better across the globe.

The team you will be part of:

You will be a part of a Salesforce team anchored in the center of GN’s digital transformation journey. You will be among various colleagues on the Salesforce team who will support you as you develop our new global improvement strategies and define future objectives.

The team is part of the commercial side of our business, with close ties to the Salesforce development teams in IT. The team consists of the CRM group that transforms business needs into requests for IT, and the Success part, which ensures new solutions are released and adopted.

The culture in the team is informal, open, and welcoming, so we are looking for someone who appreciates and will contribute to this environment.

The position is based out of our global headquarters in Ballerup, outside Copenhagen.

Your contribution is appreciated, and you will:

• Engage with HQ stakeholders to help streamline and standardize processes and ways of working, together with supporting change management initiatives within our digital transformation implementations.
• Collaborate with local sales and service managers to make sure Salesforce is fully utilized and adopted at all levels. This includes answering questions on usage, facilitating training sessions, and promoting the global template and setup.
• Support the validation and release of new features and functionalities, for instance, by being part of organizing User Acceptance Tests and conducting training, guidance, and work instructions.
• Motivate our network of colleagues globally who serve as “success partners” - be this ambassadors or super users - to ensure the implementation, adoption, and quality of Salesforce.
  
  

To thrive in the role:

• Your unique qualities are essential to this position, and we are interested in individuals who show initiative and a friendly disposition.
• We expect that you can define and implement the various initiatives for success and change management.
• We imagine that you are motivated by the idea of getting to work with a variety of colleagues and taking them through a change journey.
• You have some years of experience with Salesforce, especially Sales and Service Cloud. It will be beneficial if you can configure and prepare for demo purposes yourself, or if you possess Salesforce certifications (e.g., Administrator, Consultant or Business Analyst).
  
  

We also imagine you have:

• Skills within stakeholder management and being able to collaborate across organizational functions and levels.
• A flair for presenting to and inspiring others.
• The ability to work effectively in a global work environment, manage ambiguity, and handle multiple projects simultaneously.
• A rational approach, plenty of curiosity, and a structured work technique.
• Interest in knowledge sharing, good communication skills, and fluency in English.
  
  

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to get the job done, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

How to apply?

Use the ‘APPLY’ link no later than July 30th. Applications are assessed continuously, so don’t wait to send yours.

If you would like to know more about the position, please contact Peter Ingemann at [email protected].

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting invitation to interview.

Join us in Bringing People Closer

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We support people with hearing loss to overcome real-life issues, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.