Product Support Manager for Defence

Join Systematic and play a key role in ensuring continued success of our products and services! You will lead and manage a team of specialists, provide high quality customer support, manage product licenses, and oversee our online delivery system. In this role, you will draw on your stakeholder management skills as well as your leadership skills when you collaborate across our global offices, ensuring consistent and high-quality product support efforts.

Drive and lead a global and central customer-facing function
The Product Support team is a central and key function within our Defence Product Development organisation, focusing on and ensuring the success of our Defence products and services together with high-level customer support. The team handles a large range of responsibilities, such as providing direct customer support, managing product licences and overseeing the online delivery system.

As Product Support Manager, your responsibilities will include setting the direction and managing a small team of two specialists. You will also lead and drive the collaboration across a global network of engineers and specialists to maintain consistency and high quality in our product support efforts.

You can look forward to:

• lead and manage the Product Support team in Aarhus
• analyse problems, identify root causes and provide effective solutions, as well as actively handle customer tickets and escalations to ensure and maintain a high level of customer satisfaction
• maintain and enhance product support workflows, processes, tools and documentation to ensure their relevance and utility for our global team
• manage software deliveries to customers, including overseeing delivery servers, maintaining encryption procedures and accessing management while ensuring compliance with all export requirements.
  
  
  

Customer-centric Mindset With Technical Customer Support Experience
To be successful in this role, you must have more than 3 years of experience in a similar role, driving and managing an IT support function combined with leadership and people management experience. You have a sound knowledge of IT support systems and using Service Management tools.

Ideally, you:

• have an IT/technical educational background as an engineer, information technologist or similar
• communicate fluently in Danish as well as English
• have ITIL certification
• have strong communication skills that ensure that you communicate effectively with various stakeholders – both externally and internally.
  
  
  

We are also on the lookout for:

• a solution-driven team player with a customer-centric mindset
• experience with the military domain; this would be desirable but is not a requirement
• a structured, collaborative and analytical workstyle.
  
  
  

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus
At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you’ll also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing
Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong. 

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Jens Haugaard, Program Manager Defence.

Please be aware that response times may be longer due to summer holidays.

Get in touch

Mette Mørch Rasmussen

Senior Talent Acquisition Consultant