Customer Solutions Associate (student postion)

This is a student-job.

We’re looking for a Customer Solutions Associate to join our best-in-class Support team and contribute to the success of our customers’ Playable marketing campaigns. This position is ideal for a service-minded individual with a passion for helping others succeed, an interest in digital marketing, and a desire to grow their career in tech. You will report to the Customer Support Lead and be part of a successful team who is already working with some of the biggest brands in the world.

As a Customer Solutions Associate, you will guide and advise our B2B customers, primarily marketing professionals from leading brands, via our chat support, helping them reach their goals using the Playable platform. You’ll leverage your analytical mindset to understand customer pain points and use your communication skills to deliver clear, timely solutions. Whether you’re resolving issues independently or collaborating with an expert, your focus will be on supporting the customer every step of the way.

Besides being our first-line support, you will also play a vital part in creating and updating content for our Help Center, meaning that you should be able to convert technical knowledge into easily understandable content. You will also encounter various ad hoc assignments to help strengthen your creativity and adaptiveness. As a student, you’re not just here to assist, you’re here to contribute. Expect real responsibility, support to develop your skills, and a network of peers and mentors to learn from.

This is a part-time student position (preferably 15-20 hours per week) based out of our office in Aarhus, Denmark. Working hours take place between 8:00 to 16:00 and in evenings from 16:00 to 21:00 upon further agreement. We have an inclusive, open-minded, and welcoming work environment. As a student at Playable you are an important part of the team. You will get actual responsibility and the opportunity to develop and broaden your expertise. Our office atmosphere is informal, you can wear what you feel most comfortable in and there are benefits like lunch, coffee and Friday breakfast. We also have social events for all our students to mingle and connect outside of work.

The Ideal Profile

We’re on the lookout for a tech-savvy self-starter who thrives in a customer-focused environment and values strong communication to solve problems. You should be naturally curious, eager to learn, and ready to take initiative in a fast-paced, collaborative environment.

You’ll likely bring:

• Experience in customer service or back-office support
• Full professional proficiency in English and Danish
• A solid grasp of how things work on the front-end with an understanding of HTML, CSS, pixels, and general layout and tracking principles
• An eagerness to learn and work with some of the brightest minds in SaaS

It’s a plus if you also have:

• An interest in digital marketing and gamification
• Experience in creating user-facing content
• Familiarity with tools like Google Analytics, Tag Manager, CMS platforms (e.g., WordPress), or ESPs (e.g., MailChimp)
• Knowledge of project management tools like Jira
• Some exposure to frontend development concepts

Let’s put play to work

At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketeers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement.

While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.

Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.

Interested?

We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact Customer Support Lead, Sophie Busch, at [email protected].