Lead Service Enablement Specialist
SimCorp
Dato: for 13 timer siden
By: København, Region Hovedstaden
Kontrakttype: Fuld tid
What Makes Us, Us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
WHY THIS ROLE IS IMPORTANT FOR US
The Service Optimization Lead is a strategic and hands-on role within the Delivery Excellence team in Platform. You will work across enterprise platforms such as Salesforce, Cadalys, and other internal tooling environments to design and implement service workflows, streamline operations, and continuously improve service delivery performance.
This role focuses on translating operational policies into scalable workflows, reducing manual effort through automation, surfacing actionable insights from operational data, and enabling teams with the knowledge, training, and platform support required. You will also help drive the adoption of intelligent and AI-enhanced tools to improve service consistency, knowledge lifecycle management, and the customer experience.
What You Will Be Responsible For
We are looking for candidates who possess the following qualities:
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country. Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.
NEXT STEPS
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
Who We Are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer.
We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
WHY THIS ROLE IS IMPORTANT FOR US
The Service Optimization Lead is a strategic and hands-on role within the Delivery Excellence team in Platform. You will work across enterprise platforms such as Salesforce, Cadalys, and other internal tooling environments to design and implement service workflows, streamline operations, and continuously improve service delivery performance.
This role focuses on translating operational policies into scalable workflows, reducing manual effort through automation, surfacing actionable insights from operational data, and enabling teams with the knowledge, training, and platform support required. You will also help drive the adoption of intelligent and AI-enhanced tools to improve service consistency, knowledge lifecycle management, and the customer experience.
What You Will Be Responsible For
- Workflow & Process Design: Translate service policies into standardized, repeatable operational workflows across enterprise platforms. Define clear entry and exit criteria and design logic that enables automation and scalability.
- Tooling & Integration Ownership: Manage and enhance the configuration and integration of service support platforms. Ensure interoperability to support use cases like case handling, status tracking, knowledge surfacing, and change documentation.
- Operational Automation: Identify and implement opportunities to reduce manual intervention and improve accuracy through automation solutions tailored to operational needs.
- Knowledge & Training Enablement: Develop and govern internal-facing content such as playbooks, self-service guides, and training materials. Administer platforms like SharePoint and Docebo, and contribute to knowledge lifecycle governance including AI-generated content support.
- Analytics & Insight Delivery: Design and maintain dashboards and reports that provide operational visibility and help identify trends, bottlenecks, and opportunities for improvement.
- Feedback & Continuous Improvement: Lead feedback loops, retrospectives, and service improvement initiatives. Ensure operational learnings are captured and translated into process/tooling changes.
- Service Catalog & Client Experience: Maintain a clear and consumable service catalog aligned to business needs. Drive engagement with stakeholders and improve satisfaction through data-informed planning and delivery improvements.
We are looking for candidates who possess the following qualities:
- 5+ years of experience in service operations, platform enablement, or continuous improvement roles
- Practical experience with enterprise platforms such as Salesforce, Cadalys, Opsgenie and integrated service support tooling
- Proficiency in workflow and process design, and experience with tool configuration and cross-platform integration
- Familiarity with ITSM/ITIL principles, service catalog design, and operational governance practices
- Experience in SharePoint administration and training content management (e.g., Docebo or similar platforms)
- Understanding of AI-supported enablement tools and their future application in knowledge and service operations
- Proficient skills in reporting and analytics using tools such as Power BI or equivalent
- Proficient communication, facilitation, and collaboration abilities
- Ability to prioritize effectively and handle responsibilities with a keen interest in understanding the overall business strategy and navigating within a multicultural environment.
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country. Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.
NEXT STEPS
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
Who We Are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer.
We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
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