Technical Operations Manager

Help shape the operational backbone of a fast-growing SaaS company in workforce management supporting some of the largest production and consumer companies with 400,000+ users across Europe.

Drive service excellence and lead the transition to world-class SaaS operations

ProMark is strengthening its product and technology organization and is now seeking a proactive and structured Technical Operations Manager to take end-to-end ownership of service delivery, technical stability, and operational readiness across its Workforce Management solutions. Reporting directly to the CTO, you will lead a distributed team of six Operations Engineers (including a team lead) and work in close collaboration with DevOps, development, support, and customer-facing teams across Denmark, Romania, and other locations. This is a critical leadership role with both strategic and hands-on responsibilities—focused on driving consistent, high-quality technical operations across both SaaS and on-premises environments.

As ProMark accelerates its transition to a modern SaaS setup, the Technical Operations Manager will play a key role in professionalizing how services are delivered, changes are rolled out, and standards are enforced. From establishing operational procedures and ITIL-aligned practices to ensuring SLA compliance and driving root cause analysis, the role will support ProMark’s mission to deliver reliable, scalable, and customer-centric solutions.

Experienced IT operations leader with SaaS mindset and calm authority

You bring a solid experience in IT operations or service delivery, including at least two years in a leadership capacity—ideally within an international SaaS or IT services environment. You are confident operating across hybrid infrastructures and modern cloud environments (e.g. Azure, Kubernetes, container-based deployments) and are well-versed in structured service delivery processes, including incident and change management. A strong grasp of ITIL principles and ISO 27001-aligned practices is essential. What sets you apart is your ability to lead with structure, clarity, and composure. Finally, fluency in English is a prerequisite and Danish or Swedish is strongly preferred.

You thrive in fast-paced environments, communicate effectively across technical and business audiences, and take pride in fostering a high-performance, service-oriented culture. You are proactive, collaborative, and eager to improve status quo—balancing long-term scalability with short-term responsiveness.

Build the operational core of a leading European SaaS platform

This is an opportunity to join a fast-evolving company trusted by global brands like Carlsberg, Arla, and Rockwool. With 1,000+ customer installations across 20+ countries and more than 400,000 daily users, ProMark is a mature product undergoing a modern transformation—backed by Fortino Capital Growth and recognized by Gartner for eight consecutive years. You will step into a central role with strong leadership exposure and direct influence on how technical operations are scaled to support an international customer base. The recruitment process is carried out by Venaris Executive Search (www.venaris.dk). For more information, please contact: Mark Kure Hansen, Partner: +45 26 74 52 52 – [email protected] or Daniel C. Dul, Executive Search Consultant: +48 571 203 105 – [email protected]. If this role sounds like the right fit, don’t hesitate to upload your CV – a cover letter is not required.

ProMark

ProMark, founded in 1981 (formerly Mark Information), is a recognized provider of Workforce Management solutions helping companies maximize productivity, employee engagement, and profitability. Headquartered in Kongens Lyngby, with subsidiaries in Sweden, Norway, the UK, and Romania, the company serves over 400 global clients. ProMark’s cloud-based platform integrates time & attendance, scheduling, absence and task management, and connects seamlessly with leading HR, ERP, and payroll systems. Owned by Fortino Capital Growth and recognized by Gartner for eight consecutive years, ProMark is on an exciting journey to further professionalize and scale its product footprint across Europe. Learn more: www.promark365.com.