Customer Success Manager (Danish or Swedish Speaking)
TimeLog
Dato: for 7 timer siden
By: København, Region Hovedstaden
Kontrakttype: Fuld tid
About The Role
As part of our growing, strategic Revenue Operations team, we’re looking for a passionate Customer Success Manager (CSM) to join us on our customer-centric journey. You’ll own a portfolio of strategic customers, helping them onboard, adopt, and scale with TimeLog. This is not just a relationship management role: you'll be a strategic advisor, a value coach, and a trusted growth partner to your customers.
What You’ll Do
At TimeLog, we build industry-leading Professional Services Automation (PSA) software designed to help consulting and project-based companies grow through better time tracking, project planning, and billing.
We’re not just a software company — we’re a team of people who genuinely care about the customer experience, from the very first demo to long-term adoption and expansion.
Our Success Is Guided By Three Core Values
Listen – to our customers, to each other, and to what isn’t said
Understand – before we solve, we seek to deeply grasp the why
Contribute – to our teams, to our customers’ success, and to the TimeLog community
With customers in Denmark, Sweden and across Europe, we’re scaling with purpose — and building a culture where customer-centricity, autonomy, and collaboration thrive.
As part of our growing, strategic Revenue Operations team, we’re looking for a passionate Customer Success Manager (CSM) to join us on our customer-centric journey. You’ll own a portfolio of strategic customers, helping them onboard, adopt, and scale with TimeLog. This is not just a relationship management role: you'll be a strategic advisor, a value coach, and a trusted growth partner to your customers.
What You’ll Do
- Own the customer journey across onboarding, adoption, value realization
- Drive Success Plans and deliver QBRs for Customers in our Focus segment
- Monitor and act on customer health signals and usage patterns (HubSpot-driven)
- Collaborate cross-functionally with Support, Professional Services, and Product
- Provide customer insight that shapes product development and strategic decisions
- Be a segment champion: adapt your approach based on complexity, size, and maturity
- Speak Danish or Swedish fluently, and communicate confidently in English
- Have 2–4+ years of experience in a Customer Success, Account Management, or Consulting role
- Understand B2B SaaS, ideally in the professional services, project-based, or ERP space
- Are confident leading calls with multiple stakeholders—including C-levels
- Are structured, curious, and value-driven (not afraid of HubSpot dashboards or Excel sheets!)
- We’re investing in real Customer Success—not just putting a name on the door
- You’ll get real autonomy, real customers, and real impact
- You’ll work in a team that’s collaborative, ambitious, and just the right kind of nerdy
- We’re scaling responsibly, with a strong vision and supportive leadership
At TimeLog, we build industry-leading Professional Services Automation (PSA) software designed to help consulting and project-based companies grow through better time tracking, project planning, and billing.
We’re not just a software company — we’re a team of people who genuinely care about the customer experience, from the very first demo to long-term adoption and expansion.
Our Success Is Guided By Three Core Values
Listen – to our customers, to each other, and to what isn’t said
Understand – before we solve, we seek to deeply grasp the why
Contribute – to our teams, to our customers’ success, and to the TimeLog community
With customers in Denmark, Sweden and across Europe, we’re scaling with purpose — and building a culture where customer-centricity, autonomy, and collaboration thrive.
Se flere job i København, Region Hovedstaden