CRM Business Partner Customer Service

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Join us to lead market collaboration, empower key users, and deliver seamless global CRM rollouts with Salesforce. Bring your proactive mindset, customer focus, and passion for change to drive innovation and results. Together, let’s shape the future of customer service!

What You Will Do

• Ensure market collaboration through regional communities, knowledge sharing, global updates, feedback collection, and best practices
• Train Service key users by preparing comprehensive training materials and conducting retraining sessions based on adoption level analysis
• Work on commercial projects with markets, focusing on understanding and documenting their unique operations and business processes
• Roll out global projects in markets in close collaboration with the CRM team, ensuring alignment with local requirements and seamless execution
• Provide ad hoc business support for CRM-related questions, offering guidance and troubleshooting as needed
• Gather and analyze market feedback to refine strategies and identify opportunities for sharing best practices and driving continuous improvement.
  
  

Experience

What you bring

• Experience with a leading CRM system – preferably with Salesforce Service Cloud
• Proven track record in CRM implementation and adoption in international, cross-functional environments
• Skilled in stakeholder management, including training, workshops, and community facilitation
• Background in B2B Customer Service and familiarity with Agile methodologies and Service business processes.
  
  

Personal competencies

• Self-driven with a proactive and resilient mindset, able to work independently without guidance
• Customer-focused, balancing the needs of stakeholders while maintaining a results-oriented approach
• Passion for change management, embracing challenges and driving continuous improvement
• Strong interpersonal skills, with the ability to align and deliver outcomes across diverse team.
  
  

Who We Are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.