Customer Service Representative, Bagsværd
Novonesis
Dato: for 11 timer siden
By: København, Region Hovedstaden
Kontrakttype: Fuld tid
Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We’re here to better our world with biology.
Join us as our new Customer Service Representative
Are you ready to grow your career in supply chain operations and being part of a dedicated Customer Service team?
As our new Customer Service Representative, you will be the primary contact for a portfolio of customers, working alongside committed and experienced colleagues to deliver exceptional service. You will manage your own appointed group of customers and collaborate with the team on shared costumers, ensuring every interaction supports a seamless supply experience.
In the team we are the internal voice of the customer in our supply chain from production to shipping out the product, we naturally create and build strong relationships across Novonesis functions. In directly contact with customers, you will help tailor supply solutions that align with their specific needs around cost, order size, packaging, shipping methods, frequency, and documentation. Your focus will be on finding the best match between customer expectations and our supply chain solutions - delivering value to both customers and Novonesis.
Welcome to Customer Service & Logistics
You will be part of an internationally minded team that supports customers across the EMA region. Your focus area will be Global Strategic Accounts and clients in Central Western Europe. In this role, you will work closely with our commercial partners to provide outstanding service and build long-term customer satisfaction.
In This Role You’ll Make An Impact By
While our order handling team in India manages the core processing, you will take charge when it comes to solving issues and ensuring top-tier service. You will be the trusted point of contact for your customers, ensuring their orders are handled efficiently and their needs are meet.
By working closely with especially Sales, Warehouses, Quality Management and Finance you will ensure excellent ordering experience and customer service support. By continuously identifying areas for improvement, you will help enhance our processes and build long-lasting customer relationships.
Potentially Relevant Experience
Application deadline: 1st of July. We will be screening on an ongoing basis, so please send us your application as soon as possible.
Contact details: If you have any questions, you are more than welcome to contact Team Leader, Malene von der Hude on [email protected]
Could our purpose be yours? Then apply today!
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
Stay alert: Avoid recruitment scams
At Novonesis, We Are Committed To Maintaining a Safe And Transparent Recruitment Process. Please Be Aware Of Potential Scams Targeting Job Seekers And Take Note Of The Following
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We’re here to better our world with biology.
Join us as our new Customer Service Representative
Are you ready to grow your career in supply chain operations and being part of a dedicated Customer Service team?
As our new Customer Service Representative, you will be the primary contact for a portfolio of customers, working alongside committed and experienced colleagues to deliver exceptional service. You will manage your own appointed group of customers and collaborate with the team on shared costumers, ensuring every interaction supports a seamless supply experience.
In the team we are the internal voice of the customer in our supply chain from production to shipping out the product, we naturally create and build strong relationships across Novonesis functions. In directly contact with customers, you will help tailor supply solutions that align with their specific needs around cost, order size, packaging, shipping methods, frequency, and documentation. Your focus will be on finding the best match between customer expectations and our supply chain solutions - delivering value to both customers and Novonesis.
Welcome to Customer Service & Logistics
You will be part of an internationally minded team that supports customers across the EMA region. Your focus area will be Global Strategic Accounts and clients in Central Western Europe. In this role, you will work closely with our commercial partners to provide outstanding service and build long-term customer satisfaction.
In This Role You’ll Make An Impact By
While our order handling team in India manages the core processing, you will take charge when it comes to solving issues and ensuring top-tier service. You will be the trusted point of contact for your customers, ensuring their orders are handled efficiently and their needs are meet.
By working closely with especially Sales, Warehouses, Quality Management and Finance you will ensure excellent ordering experience and customer service support. By continuously identifying areas for improvement, you will help enhance our processes and build long-lasting customer relationships.
Potentially Relevant Experience
- A recently completed education in supply chain, logistics, or shipping. Maybe you have some years of practical experience from a global company within customer service processes
- Preferable knowledge of SAP SD R/3 or another ERP system and MS Office
- Fluency in English and Danish both spoken and written
- Thrive in a busy and multicultural working environment that is constantly changing with daily deadlines
- A strong attention to detail and a high focus on accuracy
- Are Interested in developing yourself and take on new tasks and responsibilities
- Are a quick and proactive learner with good communicational skills.
- Have a team-oriented mindset, along with the ability to work independently and take ownership of results
- Contribute to optimizing workflows and procedures within your own area
Application deadline: 1st of July. We will be screening on an ongoing basis, so please send us your application as soon as possible.
Contact details: If you have any questions, you are more than welcome to contact Team Leader, Malene von der Hude on [email protected]
Could our purpose be yours? Then apply today!
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
Stay alert: Avoid recruitment scams
At Novonesis, We Are Committed To Maintaining a Safe And Transparent Recruitment Process. Please Be Aware Of Potential Scams Targeting Job Seekers And Take Note Of The Following
- Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
- Novonesis does not make employment offers without conducting interviews with candidates.
Se flere job i København, Region Hovedstaden