Senior Manager, Retail Commercial Optimization

Job Description

Join LEGO Retail as we transform our commercial planning operations! We’re looking for a strategic leader to optimize processes, inspire change, and foster a culture of excellence. Collaborate with cross-functional teams and influence key partners to streamline our approach and enhance efficiency. If you’re passionate about innovation and building strong relationships, help us inspire the builders of tomorrow.


Core Responsibilities

• Optimize Retail Commercial Planning Operations
• Document and socialize standardized processes for annual and quarterly retail commercial planning in partnership with Finance, Digital and Operations functions to create a revised end to end working approach.
• Support and enable a shift from annual planning cycles with LR to a continuous, full year funnel approach.
• Support LRCD colleagues in aligning to this streamlined work plan, ensuring the right tools and processes are in place for ICP and Channel Sales leads to operate effectively and efficiently.
• Partner with LRCD Commercial Performance team to create structured learning and insights loops around commercial strategy and planning, ensuring LRCD is operating as a coherent ecosystem within LR
• Change Management & Interventions
• Lead relevant organizational change initiatives to align teams with new processes, tools, and strategies.
• Develop communication and training plans to ensure partner agreement and adoption, partnering with Global teams and PPC to ensure effective and relevant use of existing materials and programs.
• Monitor and measure the impact of change initiatives, engaging senior LR leaders on the change journey and signaling where interventions are needed to maintain business performance.
• Operational Excellence & Thought Leadership
• Identify and address inefficiencies in annual commercial and corporate processes, relative to LEGO Retail processes and timelines, driving continuous improvement through written and presented recommendations for change to senior leadership.
• Partner with Commercial Performance and Finance to establish and track key performance indicators (KPIs) to monitor and improve process outcomes for the full LEGO Retail organization.
• Foster a culture of innovation, accountability, and data-driven decision-making through role-modeling and active skill building within the teams.
• Act as a trusted advisor to senior leadership on operational strategies and improvements. Coach and support team members to build organizational capability. Drive confidential organizational-based initiatives as needed.
  
  
  
  

Play your part in our team succeeding

The Senior Manager, Retail Commercial Optimization, will lead the design, implementation, and optimization of core processes to drive LEGO Retail commercial planning, new business model adoption, and operational excellence. This role requires a strategic problem solver with a strong ability to manage cross-functional initiatives, optimize workflows, and objectively implement change management strategies that enhance organizational efficiency and enable sustainable growth.

The ideal candidate will have a proven track record in retail operations, process improvement, and organizational transformation, combined with a deep understanding of commercial planning and business model innovation.

Do you have what it takes?

• Extensive experience in retail operations, process improvement, or similar roles at Retail or Consumer Goods companies. Familiarity with retail industry trends, technologies, and consumer behaviors.
• Experience leading multiple projects and business partners in a fast paced, results focused business environment, and build phenomenal working relationships
• An enthusiastic, positive can-do approach and determination to overcome obstacles, results orientation with a focus on quality, efficiency and operational excellence
• Natural curiosity- always looking to understand why something has happened and looking for the 'so what'
  
  
  
  

Nice to have

• Strategic Thinking
• Ability to analyze complex business challenges, identify problem statements and develop innovative solutions in line with company strategic choices and long-term commercial plans.
• Expertise in aligning operational strategies with organizational objectives across diverse and complex teams.
• Process Improvement Expertise
• Demonstrated track record of optimizing workflows, reducing costs, and improving efficiency in Retail environments.
• Familiarity with Lean, Six Sigma, or similar methodologies for implementing agile process improvement.
• Change Management Leadership
• Strong understanding of organizational change principles and stakeholder engagement including own arsenal of tools and techniques with proven experience successfully implementing change.
• Experience in implementing change initiatives with measurable outcomes and in setting KPIs for the same.
• Data-Driven Decision Making
• Proficiency in using advanced analytics and data to drive business decisions.
• Skilled in using tools like Excel, Power BI, or Tableau for data visualization and reporting. Ability to create self-service data sets and models as needed to further own initiatives.
• Collaboration and Communication
• Strong interpersonal skills to build relationships across functions and levels. Experience working closely with colleagues across remote and global work sites, and in orchestrating remote and online workshops.
• Exceptional written and verbal communication skills to articulate complex ideas clearly, shifting style and context based upon level of audience.
  
  
  
  

Additional Details On This Position

• If based in Boston, MA - the salary for this position will have a range of $124,700 - $187,000 USD based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.
• Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.
• No relocation assistance is offered for this position.
  
  
  
  

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.