Service Order Handler
Danfoss
Dato: for 14 timer siden
By: Silkeborg, Region Midtjylland
Kontrakttype: Fuld tid
Job Description
We are looking for a Service Order Handler to support customers and partners by delivering services across the EMEA region. This role plays a critical part in ensuring timely and accurate quoting and invoicing of all billable service activities. The ideal candidate will have strong case management capabilities, excellent planning and project coordination skills, and a focus on delivering a high standard of customer service.
Job Responsibilities
Service Order Handling
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
We are excited to offer you the following benefits with your employment:
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
We are looking for a Service Order Handler to support customers and partners by delivering services across the EMEA region. This role plays a critical part in ensuring timely and accurate quoting and invoicing of all billable service activities. The ideal candidate will have strong case management capabilities, excellent planning and project coordination skills, and a focus on delivering a high standard of customer service.
Job Responsibilities
Service Order Handling
- Manage end-to-end service order handling processes for D4 customers and partners across the EMEA region.
- Ensure timely generation of quotes and invoices related to billable service activities.
- Maintain high performance in handling service-related cases, ensuring accurate documentation and resolution.
- Plan, prioritize, and implement service activities in alignment with maintenance contracts and service-level agreements (SLAs).
- Work cross-functionally to ensure resource allocation and timely execution of service operations.
- Coordinate and manage customer service projects, ensuring milestones and deliverables are met.
- Track progress and report on key project outcomes related to service delivery.
- Establish and maintain strong, positive relationships with customers and partners.
- Serve as a trusted point of contact to encourage long-term partnerships and repeat business.
- Oversee and ensure adherence to agreed-upon customer service levels and quality standards.
- Monitor case metrics and implement continuous improvements in service delivery efficiency and customer satisfaction.
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
- Bachelor's degree in Business Administration, Logistics, Operations Management, or a related field.
- 3+ years of experience in service operations, order handling, or a customer-facing commercial support role.
- Strong understanding of service delivery processes and SLA management.
- Proficiency with CRM systems (e.g., Salesforce), ERP systems (e.g., SAP), and Microsoft Office Suite.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal skills with the ability to manage diverse stakeholders across regions.
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hoursPossibility to work remote
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Group
- State of the art virtual work environmen
- Employee Referral Program
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
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