Senior Technical Customer Success Manager

There is no quality healthcare without a quality dialogue—and now, no powerful AI without a robust platform. We need you to help us shape both.

Doctors and nurses are facing immense pressure: growing administrative burdens, tighter resources, and the risk of burnout. They deserve tools that restore their focus on care, not paperwork. Corti began by building the world’s leading AI assistant for healthcare, supporting clinicians in real time by listening, documenting, prompting, and safeguarding critical conversations.

Now, we’re opening up that intelligence through our API platform—enabling developers, partners, and providers to build with Corti’s AI in their own tools and workflows. From ambient scribing to clinical decision support, our infrastructure is unlocking new ways to scale healthcare excellence.

Entire health systems trust Corti. Millions of patient interactions have already been improved by our AI. With your help, we’ll reach millions more.

Healthcare faces critical challenges: a shortage of doctors and nurses, widespread burnout, skyrocketing costs, and limited access to care for many. At the core of these problems are patient interactions, which are often too few and too short, tense, error-prone, and biased.

Corti was founded with a vision of a professional AI that silently participates in patient interactions to take notes, automate quality assurance, code, bill, and offer second opinions. With an AI hivemind, providers can reduce risk, drive down costs, and give every healthcare professional more time and mandate with patients.

Today, this vision is a reality, with Corti serving as the silent assistant to healthcare providers across three continents, impacting 100 million patients annually.

It doesn’t stop here. We believe in a world where billions of patients have instant access to healthcare expertise, and we are on a mission to build that future. Aren’t you tired of corporate life, building ad tech, or screaming into the void? Come join some of the most dedicated people in the room and help shape the future of healthcare.

The Role

We are growing our European Customer Success Team to bridge the gap between our customers and our AI and Product teams. We believe AI is set to revolutionize every industry, and as a Technical Customer Success Manager, you will lead customers in their transition to an AI-driven economy in the world’s most vital sector. You’ll work with the most influential users—doctors and nurses—helping them integrate AI into their daily workflows and redefining what it means to work in healthcare with AI in your pocket.

As a Technical Customer Success Manager, You Will

• Orchestrate and expand customer and engineering partner relationships, including managing customer interactions/stakeholders, and strategizing technical account growth
• Support the go-to-market (GTM) teams in bolstering technical customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement
• Collaborate daily with our Product team as well as GTM teams
• Take full ownership of onboarding our customers, managing the transition, effectively integrate our API platform and ensuring they get the most out of our products
• Act as primary technical point of contact for customers, proactively troubleshoot and resolve technical issues, coordinating with internal teams to diagnose, escalate and resolve complex problems.
• Promote healthy usage metrics and create stickiness by understanding where our customers could benefit from additional services or solutions.
  
  

Your role is at the heart of customer interactions within Corti, ensuring relationships and trust are built, accounts grow, and new opportunities emerge.

What we imagine colleagues will say about the successful Customer Success Manager:

• An Exceptional Communicator: "They are an exceptional communicator, seamlessly bridging the gap between customers and our internal teams during the sales process."
• A Real Revenue Driver: "Their efforts have significantly contributed to upselling and expanding our customer base, boosting our revenue and growth."
• A Technical Problem Solver: "They have a remarkable ability to understand complex technical challenges and work with customers to solve problems, even in highly complex environments."
• A Technical Advocate: "They have an in-depth understanding of AI and are able to guide both customers and product teams through technical discussions, ensuring smooth collaboration and the successful adoption of AI solutions."
• A Strategic Thinker: "They have a strategic mindset, constantly finding ways to improve customer satisfaction and drive product adoption."
• An Organizer: “They are so organized and get things written down and shared so we all know where to march and what to be focused on.”
• A Tech Nerd: “They have a great ability to understand and disseminate technical concepts and get even the hardiest gatekeeper excited about spending more time with a product or AI expect”.
  
  

On your three-month review, what will you probably be showcasing results like:

• Taking a signed customer through a seamless onboarding phase forward to scalable adoption & roll-out
• Every interaction with current partners and customers is anchored in a plan to create “moments that matter,” building loyalty and strong relationships.
• Demonstrate technical expertise by addressing complex technical queries and managing the integration of Corti’s AI tools into partner systems and workflows.
• Every important customer onboarded to date knows your name and is on a positive trajectory. You have taken full ownership of customer and partnership relationships.
• You are handling the entire onboarding, training, and rollout independently, with primary support from Product
• The go-to-market team frequently includes you in meetings because they know your presence enhances the customer experience.
• HubSpot, ClickUp, Linear, and Notion are cleaner and more up-to-date than ever before.
• You have improved our customer relationships metrics, and maybe even made your first upsell.
  
  

What Will You Experience At Corti

• If you are successful and customers get onboarded, they will have more time with patients, make fewer mistakes, have more mandate, and be under less pressure. This kind of impact will make you sleep better.
• You’ll get to help redefine how we work with AI, which is the biggest challenge we face as a society in decades to come, giving you unique experiences and skills.
• You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence, making you a powerhouse on stage at a conference and a tech connoisseur at every dinner table.
• You’ll work in a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy.
• You’ll work with some of the smartest people you have met, who have all left fantastic jobs to work precisely here. We do not recruit, we court.
  
  

You'll Thrive In This Role If You

• 5+ years of experience in technical customer success, partnership success, or a similar role with strong focus on troubleshooting and technical problem-solving, preferably B2B or SaaS space
• Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
• Deep understanding of AI and technical concepts and the ability to articulate these concepts to a technical audience, including engineers, developers, and IT teams.
• Strong communication skills with an ability to convey complex concepts to diverse audiences.
• Proven ability to manage and influence cross-functional teams without formal authority.
• Excellent communication and interpersonal skills, effectively navigating internal and external challenges.
• Fluency in English and German (min. C1), additional languages are beneficial.
• Thrive in a fast-paced, demanding, and dynamic environment.
• If you have the opportunity to travel and meet customers.
  

Your Success Will Be Measured On

• Time to first value for customers
• Customer Retention Rates
• Annual Recurring Revenue (ARR) through upsell and conversion
  
  

Practicalities

• The role sits in the Commercial team
• The position reports to the Head of Customer Experience
• The position is full-time
• Role is remote in Europe and working Central European time zone
  
  

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!