VIE – Customer Experience Champion – Ballerup

Where is the Position?

The position is located in Ballerup, Denmark in Northern Europe, in multicultural team within dynamic & challenging environment.

Which missions will you lead?

As a Customer Experience Champion, you will lead satisfaction performance improvements by collaborating with zone leaders. You will manage customer relationships, analyze feedback, and drive enhancement projects to organically improve satisfaction. Your main missions will be:

• SPOC in Customer Experience Team: Own Touch Point and Persona satisfaction performance improvement by working closely with Zone Touchpoint and Persona leaders.
• Relationship Management: Cultivate and maintain strong relationships with customers, understanding their expectations and needs to offer personalized solutions.
• Feedback Analysis: Collect and analyze customer feedback and identify areas for improvement/enhancement and define clear priorities to implement corrective actions that enhance the customer experience.
• Drive enhancement projects to improve Touchpoint Customer Satisfaction Performance organically
• Collaboration: Work closely with internal stakeholders, such as digital, business, marketing, and technical support, to ensure customer needs are met and improvement action plan are executed
• Process Development: Contribute to the development and continuous improvement of processes and policies related to customer experience, aiming to increase efficiency and satisfaction.
• Performance Reporting: Monitor key performance indicators (KPIs) related to customer satisfaction and report monthly customer satisfaction metrics and action plan progress, using data to make informed decisions and drive improvements.
• CXD Community Engagement: Actively participate and engage in networks for knowledge sharing.

 What are the qualifications we are looking for?

Education: Master’s degree in Business or related field

Work experience: A minimum of 1 year of experience in Customer Experience Quality (internship/apprenticeship included) (internship/apprenticeship included).

Skills:

• Proficiency in financial software and ERP systems (e.g., SAP).
• Microsoft Office esp. - Advanced Excel skills / Knowledge of Tableau
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Requested languages: English full professional capacity.

Personal abilities or skills:

• Attention to detail and accuracy and strong organizational skill
• Ability to work under pressure and meet tight deadlines.
• Commercial mindset, seek to give advice, and dare to challenge
• Team player with the ability to work independently.

What's in it for me?

• Opportunity to get international experience abroad
• To improve your English
• To work in multicultural, inclusive, collaborative, and dynamic work environment
• Opportunities for professional development

Ready to Make an Impact?
Let us learn about you! Apply today and take the next step in your career.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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