Commercial Operations Manager

We’re looking for a Commercial Operations Manager to join our Operations team to help anchor the financial and administrative side of cross-market client engagements. As our international commercial footprint grows, this role will play a critical part in ensuring smooth, scalable, and consistent operational finance processes.

You’ll work closely with Project Managers, PMOs, and Finance teams to make sure projects are measured correct, time and cost tracking are accurate cross markets and platforms, and invoicing and intercompany flows run seamlessly. It’s a hands-on role for someone who thrives on operational details.

The role reports to our Executive Operating Officer.

Tasks and responsibilities:

Regional Commercial Coordination

• Lead ongoing financial coordination of cross market projects to ensure market specific contribution clarity and alignment
• Monitor project-level financial data and proactively highlight issues or misalignments

Project Setup & Financial Hygiene

• Support accurate project creation and tracking
• Reconcile time tracking across multiple platforms (e.g., D365, Marathon, Workbook, Medvind)
• Validate data used for PMO reports and invoicing processes

Invoicing & Intercompany Billing Oversight

• Work closely with Project Managers to prepare client-facing invoices
• Coordinate internal approval flows for intercompany overviews
• Maintain and update invoice summaries, billing trackers, and supporting documentation

Qualifications:

• Experience in commercial finance, project controlling, or operational finance within a matrix or regional structure is plus
• Proficiency with tools such as Workbook, D365, Salesforce, and WorkFront (or comparable systems)
• Understanding of time tracking, intercompany billing, and financial coordination across teams
• Clear communicator with the ability to align stakeholders across departments and regions
• Fluent in English (additional language skills a plus, but not required)

Why Work with Us?

At Merkle, operational excellence is the foundation of delivering world-class customer experiences. This role gives you a chance to directly influence how we scale smartly and sustainably across Europe.

Flexibility:

A hybrid working model with autonomy to plan your day and collaborate across borders.

Benefits:

Competitive compensation, health insurance, pension plan, and access to employee well-being programs.

Development:

Opportunities for growth through mentoring, certifications, and regional exposure.

Culture:

Be part of a dynamic workplace that values precision, partnership, and progress.

About Merkle

Merkle, a dentsu company, powers the experience economy. For over 35 years, Merkle has placed people at the heart of its digital business transformation approach. As the only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Recognized as a "Leader" by top industry analysts in categories such as digital transformation, commerce, experience design, engineering, technology integration, digital marketing, data science, CRM, loyalty, and customer data management, Merkle operates in 30+ countries with over 16,000 employees. Learn more at www.merkle.com.

Diversity and Inclusion

At dentsu, we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.