Customer Service Coordinator (Part-time position)

GANNI IS LOOKING FOR A FRENCH-SPEAKING CUSTOMER SERVICE PART-TIME (2-3 DAYS/WEEKLY) COORDINATOR TO JOIN OUR TEAM IN COPENHAGEN

Your Mission & Responsibilities Ahead Of You

We’re looking for a part-time Customer Service Coordinator to join our B2C Customer Service team. In this role, you’ll be helping us deliver a first-class experience to our e-commerce and in-store clients. You’ll be the main point of contact for customers and work closely with our 3PL partners and internal teams.

This is a part-time position based at our Copenhagen office, with working hours between Monday and Friday, 9:00-17:00 CEST. We’re looking for someone who can be in the office 2-3 days per week, with the flexibility to take on a few more hours during peak seasons or holiday coverage.

Besides taking responsibility in our daily operations, you will play an important part in driving the service area forward as our business continues to grow. You’ll play a key role in building trust with clients and ensuring an exceptional experience by delivering service with dedication and care. To succeed in the job, you thrive in a fast-paced, collaborative, and agile environment. You can make decisions on the fly, handle difficult situations with professionalism, and stay calm in challenging situations. You’re naturally service-minded, have strong communication skills, and are confident working independently.

Your Key Responsibilities:

• Serve as the main point of contact for e-commerce and in-store customers, by handling inquiries via phone and email with professionalism
• Closely collaboration with our internal teams, including digital, retail, tech, and finance
• Manage the coordination of deliveries, returns, and special client requests in partnership with our external warehouse
• Ensure exceptional service for all B2C clients, helping drive the growth and success of our retail and e-commerce operations
  
  

Must Have Requirements

• A genuine passion for delivering outstanding customer service
• A professional and customer-centric mindset, with the ability to manage client inquiries and issues with clarity, empathy, and a focus on solutions
• Excellent communication skills, with fluency in both written and spoken English and French
• A good technical understanding and ideally experience working with order management and ticketing systems (experience with Zendesk is an advantage)
• Previous experience in a global work environment and within client services is an advantage
• Knowledge about GANNI and our products
  
  

Please note: You must be based in Denmark to be considered for this role.

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Customer Service team!

DIVERSITY, EQUITY & INCLUSION

At GANNI, we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. We actively encourage applications from people of all backgrounds — regardless of gender identity, sexual orientation, ethnicity, racial identity, religious belief, disability status, or personal expression.

We believe that diversity drives creativity and innovation, and we are dedicated to building a team that reflects the world around us.

To support unbiased hiring, we kindly ask you not to include your photo, age, or marital status in your CV — we’re only interested in why you’re a great fit for the role.

BE BOLD AND JOIN OUR GANNI COMMUNITY!

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. If you have more questions regarding the position, please contact Sofie Nielsen, Customer Service Manager at [email protected]

We will be interviewing candidates continuously, and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV

MORE GANNI GOODIES

You will be working out of our unique GANNI house located in the beautiful City Centre of Copenhagen, on top of the Bremerholm flagship store. Besides our amazing and colourful new office facilities, we are also proud of our in-house GANNI kitchen that offers healthy and sustainable food cooked by our passionate in-house chef