Product Owner - Systems & Processes
DSV - Global Transport and Logistics
Dato: for 3 uger siden
By: Hedehusene, Region Hovedstaden
Kontrakttype: Fuld tid
Job Req Number: 95597
Time Type: Full Time
DO YOU WANT TO TAKE OWNERSHIP OF A DIGITAL PORTAL THAT SUPPORTS GLOBAL COMPLIANCE AND SUSTAINABILITY PROCESSES?
If so, this is your chance to join a dynamic team where you can make a direct impact. In this role, you will shape the future of Group Sustainability & Compliance in DSV while growing professionally in a collaborative and engaged environment.
“This role is all about translating business needs into real solutions – helping us build a strong, user-focused ServiceNow experience that supports both efficiency and governance,” says Director, Systems & Processes, Nicolaj Kjærulf.
Systems & Processes – We digitalise our sustainability and compliance processes
At our headquarters in Hedehusene, you will become part of the department Systems & Processes under the organisation of Group Sustainability & Compliance, which spans diverse departments and more than 50 colleagues.
Your new department is responsible for the digital development of our Group Sustainability & Compliance organisation. As we grow to 7 members, you will work alongside other Product Owners, Process Owners, and key stakeholders to develop and manage digital products that scale with DSV’s business. We work closely together in the office and value the connections we build by being present.
"Collaboration is at the heart of everything we do, as we engage with teams across the organisation to innovate and evolve processes through digital solutions. It’s exciting to be part of such a dynamic, forward-thinking, and energising environment—fostered by a supportive and inspiring team that’s always pushing for what’s next.” says, Senior Business Development Manager, Systems & Processes, Andreas Bach.
Own and develop our ServiceNow portal from the business side
As our new Product Owner, you will be responsible for the business-side ownership of our ServiceNow portal – a key platform supporting request handling and workflows across Group Sustainability & Compliance. While this is a non-technical role, you will work closely with IT to ensure smooth development and delivery.
You will collaborate with business users, process owners, and technical teams to turn business needs into system requirements, manage the backlog, and ensure that the portal evolves in step with organisational goals.
Your key tasks will be to:
You are experienced with ServiceNow and have worked in roles where bridging business and IT was central to your success. You are not a developer, but you understand how a digital platform operates – and how to ensure it supports real-world business processes.
Moreover, we imagine that you have:
We will be happy to answer any questions you may have regarding the position and your opportunities in DSV. You are welcome to contact Nicolaj Kjærulf, Director, Systems & Processes, via Phone: 29921073
We look forward to receiving your application via the link below as soon as possible. We will process applications as we receive them.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Time Type: Full Time
DO YOU WANT TO TAKE OWNERSHIP OF A DIGITAL PORTAL THAT SUPPORTS GLOBAL COMPLIANCE AND SUSTAINABILITY PROCESSES?
If so, this is your chance to join a dynamic team where you can make a direct impact. In this role, you will shape the future of Group Sustainability & Compliance in DSV while growing professionally in a collaborative and engaged environment.
“This role is all about translating business needs into real solutions – helping us build a strong, user-focused ServiceNow experience that supports both efficiency and governance,” says Director, Systems & Processes, Nicolaj Kjærulf.
Systems & Processes – We digitalise our sustainability and compliance processes
At our headquarters in Hedehusene, you will become part of the department Systems & Processes under the organisation of Group Sustainability & Compliance, which spans diverse departments and more than 50 colleagues.
Your new department is responsible for the digital development of our Group Sustainability & Compliance organisation. As we grow to 7 members, you will work alongside other Product Owners, Process Owners, and key stakeholders to develop and manage digital products that scale with DSV’s business. We work closely together in the office and value the connections we build by being present.
"Collaboration is at the heart of everything we do, as we engage with teams across the organisation to innovate and evolve processes through digital solutions. It’s exciting to be part of such a dynamic, forward-thinking, and energising environment—fostered by a supportive and inspiring team that’s always pushing for what’s next.” says, Senior Business Development Manager, Systems & Processes, Andreas Bach.
Own and develop our ServiceNow portal from the business side
As our new Product Owner, you will be responsible for the business-side ownership of our ServiceNow portal – a key platform supporting request handling and workflows across Group Sustainability & Compliance. While this is a non-technical role, you will work closely with IT to ensure smooth development and delivery.
You will collaborate with business users, process owners, and technical teams to turn business needs into system requirements, manage the backlog, and ensure that the portal evolves in step with organisational goals.
Your key tasks will be to:
- Own the ServiceNow portal from the business side and define the product vision and roadmap.
- Collect input and feedback from end users and business stakeholders.
- Translate business needs into clear requirements and user stories for the IT development team.
- Prioritise and maintain the backlog and ensure timely progress through ongoing collaboration.
- Drive user acceptance testing, rollout activities, and change management.
- Monitor adoption, usage, and performance to identify and act on improvement opportunities.
You are experienced with ServiceNow and have worked in roles where bridging business and IT was central to your success. You are not a developer, but you understand how a digital platform operates – and how to ensure it supports real-world business processes.
Moreover, we imagine that you have:
- 3+ years of experience as a Product Owner, similar role working with ServiceNow.
- Strong business understanding – preferably within compliance, legal, sustainability, or quality-related processes.
- Experience with requirement gathering, backlog management, and stakeholder engagement.
- The ability to communicate clearly with both technical teams and business stakeholders.
- Strong communication and presentation skills in English.
We will be happy to answer any questions you may have regarding the position and your opportunities in DSV. You are welcome to contact Nicolaj Kjærulf, Director, Systems & Processes, via Phone: 29921073
We look forward to receiving your application via the link below as soon as possible. We will process applications as we receive them.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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