Renewal Manager - Denmark
Cisco
Dato: for 5 dage siden
By: København, Region Hovedstaden
Kontrakttype: Fuld tid
Meet the Team
Join the CX Renewals team within Cisco's Customer Experience (CX) organization, responsible for renewing, up-selling, cross-selling, and expanding Cisco's presence in the marketplace. This team plays a crucial role in processing Software Subscription, Technical Services, Advanced Services, and Cloud Services contracts for assigned geographies or accounts.
As a brand ambassador for Cisco Recurring Offers (Software & Service), you will engage directly with customers and partners to manage and deliver on an assigned book of business, addressing any concerns to the management team.
Your Impact
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Meet the Team
Join the CX Renewals team within Cisco's Customer Experience (CX) organization, responsible for renewing, up-selling, cross-selling, and expanding Cisco's presence in the marketplace. This team plays a crucial role in processing Software Subscription, Technical Services, Advanced Services, and Cloud Services contracts for assigned geographies or accounts.
As a brand ambassador for Cisco Recurring Offers (Software & Service), you will engage directly with customers and partners to manage and deliver on an assigned book of business, addressing any concerns to the management team.
Your Impact
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Join the CX Renewals team within Cisco's Customer Experience (CX) organization, responsible for renewing, up-selling, cross-selling, and expanding Cisco's presence in the marketplace. This team plays a crucial role in processing Software Subscription, Technical Services, Advanced Services, and Cloud Services contracts for assigned geographies or accounts.
As a brand ambassador for Cisco Recurring Offers (Software & Service), you will engage directly with customers and partners to manage and deliver on an assigned book of business, addressing any concerns to the management team.
Your Impact
- Achieve sales objectives, including meeting quotas, efficiency requirements, and other key performance indicators as defined by sales management.
- Consult and sell specified renewal product/service options, including multi-year and coterminous service renewals, focusing on customer and partner sales.
- Support the pursuit and closure of annuity renewals by emphasizing the value of services and maintaining install base data.
- Increase penetration through cross/up-selling by understanding customer landscapes and recommending improved or complementary solutions.
- Collaborate cross-functionally to build credibility and provide a single customer-facing solution.
- Responsible for accurate forecasting and managing the deal lifecycle using tools such as Salesforce.com, Cisco Ready, Cisco Commerce Workspace, and CCW-R.
- Develop strong relationships with the CX Customer Success Adopt/Expand team and the CX Platform Connected Digital Interactions team.
- Interpret install base data to produce accurate renewal lists and drive sales motions.
- Proactively engage with customers & partners on their renewal opportunities 120 days before the renewal date.
- Spends > 50% of the time in contact with customers & partners; mainly interacts with IT, LOB, and key decision-makers.
- Spends 25%~50% of your time building awareness to assess customer & partner landscapes / inventories in an effort to cross/up-sell.
- Sales/Renewal Sales or customer-facing experience in the Technology industry or equivalent industries.
- Understanding of client's economic environment (financial strategies and performance indicators).
- Experience in building effective account plans and presenting them to stakeholders.
- Strong analytical skills for data interpretation and summary production.
- Fluency in Danish and English
- Proficiency in Salesforce.com and database systems (Oracle Service Contracts/Discovery experience is a plus).
- Excellent written and oral communication skills, effective customer service skills, and presentation abilities.
- Highly developed negotiation, influencing, and decision-making skills.
- Positive demeanor, professional work ethic, and standards.
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Meet the Team
Join the CX Renewals team within Cisco's Customer Experience (CX) organization, responsible for renewing, up-selling, cross-selling, and expanding Cisco's presence in the marketplace. This team plays a crucial role in processing Software Subscription, Technical Services, Advanced Services, and Cloud Services contracts for assigned geographies or accounts.
As a brand ambassador for Cisco Recurring Offers (Software & Service), you will engage directly with customers and partners to manage and deliver on an assigned book of business, addressing any concerns to the management team.
Your Impact
- Achieve sales objectives, including meeting quotas, efficiency requirements, and other key performance indicators as defined by sales management.
- Consult and sell specified renewal product/service options, including multi-year and coterminous service renewals, focusing on customer and partner sales.
- Support the pursuit and closure of annuity renewals by emphasizing the value of services and maintaining install base data.
- Increase penetration through cross/up-selling by understanding customer landscapes and recommending improved or complementary solutions.
- Collaborate cross-functionally to build credibility and provide a single customer-facing solution.
- Responsible for accurate forecasting and managing the deal lifecycle using tools such as Salesforce.com, Cisco Ready, Cisco Commerce Workspace, and CCW-R.
- Develop strong relationships with the CX Customer Success Adopt/Expand team and the CX Platform Connected Digital Interactions team.
- Interpret install base data to produce accurate renewal lists and drive sales motions.
- Proactively engage with customers & partners on their renewal opportunities 120 days before the renewal date.
- Spends > 50% of the time in contact with customers & partners; mainly interacts with IT, LOB, and key decision-makers.
- Spends 25%~50% of your time building awareness to assess customer & partner landscapes / inventories in an effort to cross/up-sell.
- Sales/Renewal Sales or customer-facing experience in the Technology industry or equivalent industries.
- Understanding of client's economic environment (financial strategies and performance indicators).
- Experience in building effective account plans and presenting them to stakeholders.
- Strong analytical skills for data interpretation and summary production.
- Fluency in Danish and English
- Proficiency in Salesforce.com and database systems (Oracle Service Contracts/Discovery experience is a plus).
- Excellent written and oral communication skills, effective customer service skills, and presentation abilities.
- Highly developed negotiation, influencing, and decision-making skills.
- Positive demeanor, professional work ethic, and standards.
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
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