API Support Engineer

There is no quality healthcare without a quality dialogue—and now, no powerful AI without a robust platform. We need you to help us shape both.

Doctors and nurses are facing immense pressure: growing administrative burdens, tighter resources, and the risk of burnout. They deserve tools that restore their focus on care, not paperwork. Corti began by building the world’s leading AI assistant for healthcare, supporting clinicians in real time by listening, documenting, prompting, and safeguarding critical conversations.

Now, we’re opening up that intelligence through our API platform—enabling developers, partners, and providers to build with Corti’s AI in their own tools and workflows. From ambient scribing to clinical decision support, our infrastructure is unlocking new ways to scale healthcare excellence.

Entire health systems trust Corti. Millions of patient interactions have already been improved by our AI. With your help, we’ll reach millions more.

About Corti

At Corti, we're on a mission to improve healthcare by making it more efficient, intelligent, and scalable. Our AI-driven solutions support medical professionals in real-time, enabling them to make faster, more accurate decisions. We’re growing rapidly and are looking for a Senior Technical Support Analyst to join our Customer Acceleration team.

This role is perfect for someone who thrives on solving technical challenges, delights in making customers successful, and is energized by working closely with both technical users and internal engineering teams. As a Senior Technical Support Analyst, you’ll be the go-to expert on Corti’s APIs, helping partners and customers integrate seamlessly while championing product feedback and continuous improvement.

What You'll Do

• Act as the primary point of contact for customer related API-related inquiries from customers, partners, and developers
• Help external teams troubleshoot, understand, and implement Corti’s APIs
• Provide thoughtful, clear, and technically sound responses through email, video calls, and our support platforms
• Collaborate cross-functionally with Engineering and Product to relay customer feedback and influence product development
• Contribute to internal documentation, customer-facing technical resources, and knowledge base articles
• Debug issues using logs and code samples; reproduce bugs and ensure follow-through on resolutions
• Engage in continuous learning about Corti’s evolving product and API capabilities
• Take ownership of support processes and explore ways to improve efficiency and customer experience
  
  

What We’re Looking For

• A strong communicator with technical curiosity and a customer-first mindset
• Experience in a technical support or solutions engineering role, ideally supporting an API product
• Proficiency in at least one programming language (troubleshooting an issue and test my technical expertise, JavaScript, etc.) and understanding of RESTful APIs
• Ability to break down complex technical concepts for a wide range of users
• Comfortable working in a fast-paced, remote-first environment
• Bonus: background in health tech, AI, or SaaS startups
  
  

Practicalities

• The role is part of the Commercial Team.
• Reports to the Head of Customer Acceleration.
• Full-time position.
  
  

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!