Job Description: We're looking for a Customer Success Manager to constantly ensure e-Commerce customer success across our global portfolio of customers. Overseeing all our online customer relations, and building bridges between our customer and Satair. Join our new E-Commerce & Digital Channels team as a Customer Succes Manager and contribute to shaping the future of our innovative digital offer.
What the job is ...As a Customer Success, you will work closely with our customer facing teams and our digital organization. You will support our overall account management efforts together with our many customer-facing teams. You will become the Customer e-commerce champion in Satair.. You'll be working at our headquarters in Amager, Copenhagen, as part of a dynamic international team, contributing to the future of our cutting-edge platform.
Your responsibilities with our new e-commerce & digital channels team are characterized by;
- Responsible for e-Commerce customer life-cycle including but not limited to; Customer Onboarding, Account setup maintenance and offboarding of customers.
- Establish and nurture relationships with relevant stakeholders at our Top and Key customers
- Ensure a thorough understanding of our e-Commerce business with our customers - and drive the customer experience and success in close cooperation with Satair’s customer facing teams
- Conduct and support our Account Directors in e-Commerce focused business reviews
- Constantly drive and work in close cross-functional collaboration with account management stakeholders (ae. Account directors and Customer Resolution Management)
- Serve as an e-Commerce customer advocate, driving e-Commerce industry best practices and influencing the evolution of the e-Commerce setup
- Ensure a clear understanding of our customer’s behavior in the digital channels and offers to constantly improve the customer experience
- Train and educate our customer facing functions about the customer behaviour
- Cooperate closely with our Customer Care and Customer Lifecycle team to ensure a full view of the customer interaction
- Collaborate with cross-functional teams to continuously improve the customer experience on Satair Market
We believe you should bring the contribution of:
- Minimum Bachelor’s degree in Marketing, Digital, Business
- Experience in a customer success manager role for digital products in an industrial B2B environment
- Experience in customer life cycle in a digital environment (ae. customer onboarding, development and off boarding)
- Experience of agile and/or waterfall methodologies for business and digital development
- Experience in project management and/or product management work environments.
What does your next challenge look like?At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation. Come on board and join us at Satair, an Airbus Services Company!
About SATAIR Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment. With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of over $3.0 billion, you will be part of a truly global family. Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this. If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !
What do we offer at SATAIR?At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas. SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!
Here is a selection of some of the benefits we offer our employees in Copenhagen:
- Competitive remuneration, including short term incentive bonus on all levels
- Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days
- Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally
- Health and well-being: Health insurance, in-house canteen with many healthy options
Come on board and join us at Satair, an Airbus Services Company Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team! We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy Satair (a 100% subsidiary of Airbus) is offering first class material management solutions in the aftermarket business of the aviation industry. With our global functional organisation spanning across eleven different sites and locations worldwide, you will be part of a truly global family. Change is the only constant at Satair. The aviation industry is an ever changing - and fast moving environment. That calls for someone special - someone like you! Welcome to the Satair family! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Satair A/S
Contract Type:Permanent
Experience Level:Professional
Job Family:Sales, Marketing & Commercial Contracts By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to
[email protected] . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
