Senior Manager, Customer Engagement Platforms

Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients’ lives by bringing new biopharmaceuticals to market.

Job Summary

Do you have a business application management and global mindset, and do you enjoy working with the Commercial and Customer facing business domains? Do you want to make a difference in the way we work with Customer facing applications, data integrity and process modelling in the pharmaceutical industry? Now is your chance to join the growth journey in AGC Biologics as our new Manager Customer Engagement Platforms.

We can offer a job in a modern global company with a dynamic and inclusive work environment that prioritizes flexibility, diversity, and ample opportunities for professional development. We embrace flexible work arrangements, for employees to achieve a better work-life balance, which we believe enhances productivity and job satisfaction. We provide development options, including continuous learning programs, mentorship opportunities, and career progression paths, ensuring that employees can grow and advance in their careers while contributing to the company's success. Additionally, we offer a competitive compensation package that rewards performance and recognizes the value of our employees, ensuring that they are motivated and appreciated for their contributions.

You will be responsible for leading a team focused on implementing solutions globally based on Salesforce and Projectum's PPM tool. This role is crucial in further digitalizing the value chain across the departments of Marketing, Business Development, and Customer Project Management. It involves strategic planning, building business cases for IT transformation, and hands-on execution of activities as well as team development.

Key Responsibilities

• Lead the implementation of Salesforce and Projectum's PPM tool solutions globally.
• Collaborate with departments such as Marketing, Business Development, Project Management, and Finance to digitalize the value chain.
• Develop and execute strategies for IT transformation.
• Build business cases to support IT transformation initiatives.
• Engage in hands-on execution of Digital Customer Engagement activities.
• Develop and nurture the team, ensuring effective team collaboration and performance.
• Expand the team operations in the US and Japan.
  
  

Leadership Skills

• Work closely with business and vendor stakeholders to implement the system.
• Appropriately manage customer expectations regarding scope, schedule, and budgetary parameters
• Identify impacts across teams and coordinate across senior levels to manage dependencies and potentially competing priorities.
• Ability to understand user needs and make pro-active suggestions and changes.
• Ability to manage and prioritize multiple, complex projects simultaneously.
  
  

Qualifications

• Bachelor's degree in Business, Marketing, IT, or related field; advanced degree preferred.
• 5+ years proven experience in CRM management, with a focus on Salesforce and preferably Projectum's PPM tool.
• Strong strategic planning and business case development skills.
• Excellent leadership and team development capabilities.
• Ability to execute hands-on activities and drive team performance.
• Experience with global team management and expansion.
  
  

Skills Required

• Proficiency in Salesforce and preferably Projectum's PPM tool.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Project management expertise.
  
  

Our culture at AGC Biologics is defined by the six core values: Knowledge, Trust, Quality, Ingenuity, Accountability and Teamwork. Our core values stem from our team members and are embedded into our DNA. They provide a common language and understanding of how we as an organization are connected across three continents. Our core values serve as a compass and reminder of how we achieve our purpose of bringing hope to life for patients around the globe.

AGC Biologics is a leading global biopharmaceutical Contract Development and Manufacturing Organization (CDMO) with a strong commitment to delivering the highest standard of service as we work side-by-side with our clients and partners, every step of the way. We provide world-class development and manufacture of mammalian and microbial-based therapeutic proteins, plasmid DNA (pDNA), messenger RNA (mRNA), viral vectors, and genetically engineered cells. Our global network spans the U.S., Europe, and Asia, with cGMP-compliant facilities in Seattle, Washington; Boulder and Longmont, Colorado; Copenhagen, Denmark; Heidelberg, Germany; Milan, Italy; and Chiba, Japan. We currently employ more than 2,500 employees worldwide. Our commitment to continuous innovation fosters the technical creativity to solve our clients’ most complex challenges, including specialization in fast-track projects and rare diseases. AGC Biologics is the partner of choice. To learn more, visit www.agcbio.com.  Want to keep posted about our growth and learn more about our company? Follow us on LinkedIn and give us a quick Like on Facebook!

AGC Biologics offers a highly competitive compensation package and a friendly, collaborative culture that values personal initiative and professional achievement. AGC Biologics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.