Loyalty Consultant

Ready to design loyalty experiences that align brand intent with IMPACTful customer actions? We are looking for a Loyalty Consultant to join IMPACT based in either Aarhus or Copenhagen.

ABOUT THE JOB

As a Loyalty Consultant, you will join our dedicated Loyalty practice and report directly to IMPACT’s Loyalty Practice Lead. In close collaboration with your team and colleagues, you will help shape and deliver IMPACTful loyalty initiatives - from insight gathering and strategic framing to concept development and activation planning.

You will be working alongside ambitious, skilled colleagues across channel strategy, data, creative, CRM, and Martech, gaining hands-on experience in how customer data and loyalty technology come together to drive engagement that’s not only meaningful and memorable but also measurable.

We offer you the chance to grow and elevate your consultancy skillset within the exciting world of Loyalty, working on IMPACTful projects for leading brands across Scandinavia and Northern Europe. Here, loyalty is more than a buzzword. It is a strategic lever for growth. As part of our Loyalty team, you will help build lasting customer relationships and meaningful connections by shaping loyalty strategies, crafting customer journeys, and transforming business goals into real-world concepts like customer clubs, loyalty programs, and retention initiatives that drive omnichannel engagement.

Your day-to-day tasks will include facilitating workshops, analysing data, co-creating loyalty solutions, and monitoring performance to optimise results based on KPI's and commercial goals. In addition, we prioritize professional development, offering structured feedback, sparring, and room to grow into a senior advisory role.

And yes, we also believe in having a lot of fun. At IMPACT, you will be part of a vibrant, social workplace with a strong culture, legendary staff events, and Friday bars to toast for the week.

YOUR PROFILE

As a Loyalty consultant you are experienced in loyalty consultancy, customer data strategy, and concept development - preferably within omnichannel retail and fashion. Additionally, you have a proven track record of turning business objectives into actionable loyalty strategies, using frameworks like Design Thinking to craft IMPACTful customer experiences.

Curious by nature and driven by growth, you are passionate about learning and eager to bring your knowledge and skillset to the table, always ready to share your knowledge while supporting and uplifting your team. In addition, you can act as a trusted advisor, and can feel confident leading workshops, guiding cross-functional collaboration, and setting a clear strategic direction.

Analytical and insight-driven, you enjoy to transforme data into compelling recommendations that deliver real business IMPACT. You thrive in a dynamic, client-facing role, energized by the opportunity to create loyalty experiences that bridge brand ambition and customer behavior.

Additionally, we expect you to

• Be data-driven and analytical, capable of turning complex data into clear, actionable recommendations that drive business IMPACT.
• Thrive in a dynamic, client-facing role, confidently engaging with stakeholders to shape strategies and experiences.
• Navigate both strategic and tactical work, connecting brand ambition with customer action through impactful loyalty solutions.
• Have excellent English written and verbal communication skills.
• Have familiarity with analytical tools (GA4, etc.).
• Be open-minded and informed about emerging AI technologies and the possibilities to integrate that into the daily work
• Stay curious and open to continuous learning, embracing emerging trends and loyalty best practices to elevate project outcomes.

We are looking for a team member, who can contribute to a fun and healthy everyday culture at IMPACT while ensuring a high standard in collaboration with your colleagues.

At last, we imagine you have 3-5 years of experience within loyalty consultancy, digital marketing or similar. Additionally, you could have an educational background within Marketing, business administration, UX or related field.

LIFE AT IMPACT

For more than 20 years, IMPACT has pioneered some of the most advanced commerce solutions in the Nordics. What started in Aarhus, Denmark has grown into a European powerhouse with offices across the world.

While we cover all the major tech platforms and work with some of the most exciting businesses, we make a sincere effort to stay down-to-earth. It’s who we are, and it’s the kind of talent we want to attract. We empower people and businesses to drive positive change and quality experiences, and we’re not afraid to take the lead on shaping the future of commerce.

Today, we’re a global team of digital talents working to strategize, craft, and support all things tech. We push the boundaries for commerce with curiosity, ambition, and empowerment that cements the ambition to change commerce for the better. But it’s not all about size. Because more than anything, we want to maintain our collective can-do attitude that creates a working environment where everything is possible – and have fun while doing it.

CONTACT

Send your CV via the link below. Interviews are held on an ongoing basis, as the position is to be filled as soon as possible.

We are looking forward to hearing from you!