Icelandic Speaking Customer Service Agent

THE OPPORTUNITY

Are you driven by reaching your goals, finding solutions to customer issues and striving for delivering outstanding service? If so, we want you on our team!

As an Icelandic Speaking Customer Service Agent, you’ll be at the forefront of delivering an exceptional customer experience to our Icelandic market. We are looking for individuals who take initiative, adapt quickly, and consistently push for delivering outstanding service.

What You Will Do

Your journey at Boozt begins with a structured training program designed to set you up for success. Ongoing training sessions and development meetings will ensure continuous growth in your role.

• Deliver high-quality customer service via phone, email, and chat
• Identify opportunities to improve processes and contribute to better customer experiences
• Handle a variety of inquiries, from product details to shipping, payments, and promotions
• Take ownership of challenges and proactively seek solutions
• Ensure a seamless experience from order to delivery
  
  
  

YOUR PROFILE

• You are fluent in Icelandic.
• You are also fluent in English since this is our corporate language and it is a part of your daily tasks to support other markets when needed.
• Good communication skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process).
• Previous experience in the service industry is a plus.
  
  
  

You thrive on solving problems, surpassing expectations, and building strong connections with people - both with your colleagues and with Boozt customers. Challenges don’t faze you—you excel at providing quick, clear, and personalized solutions, even in high-pressure situations.

OUR OFFER

This is a chance for you to join our vibrant Customer Service Team, an opportunity to grow and develop with one of the leading Nordic E-commerce companies.

• Full-time employment starting with a 6 month probation period.
• Working hours for the team is 8:00-17:00, 10:00-19:00.
• Your working schedule will be published for you to see four months in advance.
  
  
  

You will join a big international team where we support and learn from each other, but most important of all – we have fun while doing so.

We’re reviewing applications on an ongoing basis, so don’t wait—apply now!

Note, that only applications in English will be considered. The first step in the recruitment process includes two mandatory assessments PI behavioral & cognitive).

We look forward to receiving your application!

BOOZT PERKS

• Great personal and internal career development
• A culture that incorporates our values of trust, freedom, and responsibility
• Flexible work environment
• Driven and passionate international colleagues
• A generous employee discount
• Wellness allowance and sports activities, HQ onsite masseuse and medical doctor
  
  
  

A LITTLE BIT ABOUT US

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com.

Our Boozt family consists of +1100 employees from more than 60+ nationalities; our diverse teams help us build an innovative and vibrant workplace.

You can find our offices in Malmö, Sweden, Boozt Innovation Lab in the heart of Copenhagen, a data science team in Aarhus, Denmark, our two tech offices in Vilnius, Lithuania, and in Poznan, Poland, and our fully automated warehouse in Ängelholm (one of the world's biggest AutoStores). From 2026 we will move our HQ to Krystallen at Kalvebod Brygge, Copenhagen. From then the position will be out of our new HQ Krystallen.

We are an equal-opportunity employer that embraces diversity and inclusiveness.

­­­­­­­­­­­­­­­­­­Would you like to join us on our exciting journey?