Finnish Customer Hero & Social Media Sidekick
MakesYouLocal
Dato: for 3 uger siden
By: København, Region Hovedstaden
Kontrakttype: Fuld tid
Click. Scroll. Shop. Help our customers with filling the shopping cart!
Hey you!
Do you chat faster than you type? Do you know what an ‘abandoned cart ’ is without googling?
And you think that customer service should sound like wow instead of on hold?
Then read on. Or swipe. But better read on.
What You Will Do
Onboarding with heart & brain - we'll teach you everything you need (except how to make coffee, that's a matter of taste).
Flexible working - home office is possible once a week as long as you don't dial in from Bali (so... unless you ask nicely).
Lunch - because grumbling is not productive.
Cool people - a place to laugh, learn & be loud.
Evenings with flavour - yes, we mean beer. Or kombucha. Or karaoke.
Say hello!
Don't have the perfect CV? No problem. Tell us your name, what you can do and why you think this is your thing. CV or short video pitch - totally up to you.
[email protected]
Subject: ‘I'm your next Finnish unicorn’
We are MakesYouLocal - an international team of E-commerce enthusiasts who help online shops conquer new markets. Our Copenhagen office is the place to be for customer support with and social media with . We believe in good humour, honest feedback and that a GIF is sometimes worth a thousand words.
Hey you!
Do you chat faster than you type? Do you know what an ‘abandoned cart ’ is without googling?
And you think that customer service should sound like wow instead of on hold?
Then read on. Or swipe. But better read on.
What You Will Do
- You're the friendly face behind the chat - aka the reason why customers think: ‘Oh, that was easy!’
- You answer questions by email, chat & phone - don't worry, we'll teach you so that you sound like a pro after week 1.
- You bring life to the social media accounts of our e-commerce customers—likes, DMs, comments, memes—because you know what's going on.
- You think on your feet. If you think a webshop looks like 2006: say so. We celebrate honest feedback.
- You want to help people. Really. That's more important to us than 3 years of experience.
- You speak fluent Finnish and solid English (our Slack channels are in English )
- You can use a Mac without calling IT.
- Social media is not a mystery to you, it's your middle name.
Onboarding with heart & brain - we'll teach you everything you need (except how to make coffee, that's a matter of taste).
Flexible working - home office is possible once a week as long as you don't dial in from Bali (so... unless you ask nicely).
Lunch - because grumbling is not productive.
Cool people - a place to laugh, learn & be loud.
Evenings with flavour - yes, we mean beer. Or kombucha. Or karaoke.
Say hello!
Don't have the perfect CV? No problem. Tell us your name, what you can do and why you think this is your thing. CV or short video pitch - totally up to you.
[email protected]
Subject: ‘I'm your next Finnish unicorn’
We are MakesYouLocal - an international team of E-commerce enthusiasts who help online shops conquer new markets. Our Copenhagen office is the place to be for customer support with and social media with . We believe in good humour, honest feedback and that a GIF is sometimes worth a thousand words.
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